Program Manager - AI Agency

Company Description

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  

Job Description

WHAT DOES A PROGRAM MANAGER - AI AGENCY DO?

EVERSANA's AI Agency is redefining how life sciences brands plan, create, and activate omnichannel marketing. We operate at the intersection of AI-driven content intelligence and precision omnichannel execution - combining the EVERSANA AI Agency Platform (built on Google Cloud, Gemini, and Vertex AI) with the Orchestrate™ Omnichannel Operating System to deliver measurable commercial impact for pharma and biotech brands.

We are a practitioner culture. That means we don't wait for the industry to catch up - we explore, we build, we break things, and we figure out what AI can actually do in a regulated commercial environment before our clients have to ask. If you are the kind of person who has already built your own workflows in tools like Gemini, Claude, Perplexity, or Midjourney- who reads the release notes, experiments on weekends, and shows up to client meetings with something real to show - this role was written for you.

The Program Manager is the operational backbone of client engagements within the AI Agency. This is not a traditional project management role - it is a delivery leadership role that owns the execution of complex, multi-workstream client engagements from kickoff through sustained performance. You will serve as the connective tissue between strategy and execution, ensuring that what we promise in a scope of work translates into delivered value on time, on budget, and with measurable client impact.

You will own the day-to-day orchestration of client work - coordinating Strategic Operators, Creative Operators, Activation Directors, and platform teams to deliver unified outcomes. You will translate client objectives and strategic plans into executable project plans, manage resources and timelines, navigate dependencies and blockers, and ensure every engagement operates with clear accountability and predictable delivery rhythms. This role requires someone who can hold the line on scope, anticipate risks before they become problems, and drive teams toward outcomes without losing sight of the bigger strategic picture.

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

Project Planning & Execution

• Lead project planning for new client engagements - translating statements of work and strategic briefs into detailed project plans with clear milestones, deliverables, dependencies, and resource requirements.
• Develop and maintain project timelines, workback schedules, and delivery roadmaps that account for client review cycles, regulatory requirements, platform dependencies, and cross-functional coordination needs.
• Own the day-to-day execution of client projects - running daily standups, tracking progress against milestones, identifying blockers, and ensuring teams have what they need to deliver on time.
• Establish and maintain project governance structures - including status reporting, risk logs, change request protocols, and client communication cadences - that provide transparency and accountability throughout the engagement lifecycle.

Cross-Functional Team Coordination

• Serve as the central coordination point for cross-functional delivery teams - including Strategic Operators, Creative Operators, Activation Directors, Client Solutions, platform engineering, and external vendor partners.
• Facilitate seamless handoffs between strategy, creative, activation, and platform delivery - ensuring work moves efficiently through the pipeline without rework, delays, or misalignment.
• Resolve scheduling conflicts, resource constraints, and priority tensions across multiple concurrent projects - balancing client urgency with team