Director of Revenue Operations

About Assembly Software

Assembly Software is a visionary technology company dedicated to revolutionizing the legal industry. It blends decades of history and industry experience with next-generation, customer-focused innovation, bringing together two of the legal profession’s pioneering case management brands, Needles and Trialworks, both of which have contributed to Neos, Assembly's reimagined cloud-based solution. With its premier case management solution, Neos, and the game-changing NeosAI, Assembly Software empowers law firms to exceed expectations and maximize their potential through innovative software solutions.

Assembly's Neos is a cloud-based practice management software with embedded AI that combines customizable workflows, seamless integrations, and powerful analytics. Neos empowers law firms to streamline their operations, enhance productivity, and manage all aspects of their practice. In addition, NeosAI seamlessly integrates within Neos, empowering users to leverage AI capabilities without needing to switch between different platforms

When you join Assembly Software, you’re joining a team that genuinely cares about you, your career, and your excitement about your job. When you work for a tech company in the legal field, there are endless opportunities ripe for disruption, and you’ll be on the forefront of that innovation.  We want you to pursue what drives you and push your boundaries! Assembly Software  is where people come to shake up a historically buttoned-up industry. 

Vision Statement

Assembly's vision is to provide the legal community the best practice management software that enables client advocacy from anywhere at anytime.

Mission Statement

Our mission is to provide intuitive and comprehensive legal practice management solutions enhancing efficiency and profitability for our customers.

Core Values

• We are Accountable: We accept responsibility for our choices and actions.  We value transparency + feedback.
• We Never Stop Learning: We pursue growth + learning.
• We Thrive as a Team: We value others' opinions + work respectfully with one another.
• We are Collaborative Innovators: We are adventurous, creative + open-minded.
• We are Here to Be of Service to our Customer + our Colleagues: No matter our role, we are all here to be of service + add value.
• We have Unyielding Integrity: We do the right thin, even when no one is watching.
• We Embrace Diversity + Inclusion: We are passionate about creating and cultivating an inclusive culture that promotes and values diversity.

As our Director of Revenue Operations, you will own the design, optimization, and orchestration of Assembly Software’s complete lead-to-cash process. This is not a reporting role or a CRM admin role—this is end-to-end process architecture and continuous improvement across marketing, sales, and finance touchpoints. You will define how revenue happens here, establish operating rhythms that drive accountability, and drive business requirements that strategic IT translates into technical implementation.

Position Summary

This is a senior-level leadership role reporting directly to the CRO, operating as a peer to marketing, sales, and finance leaders. You will serve as the process architect for the entire revenue lifecycle, partnering closely with strategic IT while maintaining ownership of business requirements, technology adoption, and success validation. You will also coordinate with the transformation office through an established operating model, navigating dual accountability between CRO priorities and broader business systems architecture.

Essential Job Functions

Process Architecture & Optimization

•        Own the lead-to-cash process from demand generation through collections—designing workflows, defining handoffs, establishing measurements, and identifying bottlenecks

•        Drive fanatical improvement of Customer Acquisition Cost (CAC)—owning efficiency of every dollar spent from marketing spend through sales capacity to close rates and deal cycle optimization

•        Establish and maintain operating rhythms (weekly/monthly/quarterly) for process review, forecast accuracy, pipeline health, and revenue performance

•        Define requirements for process improvement