Customer Success Representative

Who we are:

Agworld’s mission is to connect the industry, we want to initiate changes that are positive in the agricultural industry with solutions that drive sustainable food production, and you can be a part of that too! If you can see yourself getting behind a company that wants to keep the world fed, ethically, then you would fit in here! We are independently owned, to ensure we’re always making decisions that are best for our customers, by Canadian company Semios.

We are an independent, privately owned company offering a data management software platform for both farmers and their trusted advisors. We help farmers run their businesses more sustainably both ecologically and economically. Our primary geographies are the US and Australia, with a strong presence in Canada, New Zealand and South Africa as well.

To support our growth, we are hiring a Customer Success Representative to work with our North America team serving the US and Canada. Attention to detail, good communication skills and a get it done attitude will thrive in this role.

Watch a short video to learn more about Agworld and how they connect the agricultural industry digitally.

Semios is a market leader in leveraging the internet-of-things (IoT) and big data to improve the sustainability and profitability of specialty crops. With 500 million data points being reported by our sensors every day, we leverage our big data analytics, such as in-depth pest and disease modeling, to empower tree fruit and tree nut growers with decision-making tools to minimize resources and risks.

Our innovative work has received several industry awards:

• AgTech Breakthrough Awards Program (2023) - Selected as winner of the “Overall Smart Irrigation Company Of The Year” award.
• Sustainability Changemaker by SDTC (2022) - Named as one of the companies which recognize homegrown innovation in sustainable technologies in Canada.
• AgTech Breakthrough Awards Program (2021) – Selected as winner of the "Pest Management Solutions of the Year" award.
• Google Accelerator (2020) – Selected as 1 of 9 companies for the inaugural Google for Startups Accelerator Canada cohort, who are all using technology to solve complex challenges.
• Global CleanTech Top 100 (2020) – Identified as one of the companies best positioned to solve tomorrow’s clean technology challenges.

One of our partners produced this short video which shows what we do and our positive environmental impact.

We know our journey is only achievable by having a great team who shares ideas, tries new things and learns as we go.

Who you are:

Motivated by meaningful work, you are looking for more than just a job; you want to work for a dynamic, growing company that finds solutions to real-life problems, such as helping the world reduce the use of pesticides and helping nature feed a growing population. Your ideal work environment includes a collaborative team spirit with the opportunity to learn and grow as you take the initiative to try new things.

What you will do:

Renewals and Customer Engagement

• Prioritizing customer renewals and overdue renewals.
• Re-engaging at-risk customers prior to renewal through various communication mediums.

Customer Success

• Onboarding of new clients, training and customer care to meet customer objectives.
• Provide exceptional customer service via phone, in-app chat and email.
• Plan and prioritize day-to-day activities toward achieving agreed business objectives – inclusive of managing personal time and productivity.
• Maintain and develop existing and new customer relationships, to optimize quality of service, business growth, and customer satisfaction.
• Use globally aligned systems and processes to be effective and efficient in customer service.