Erie Apprentice - Customer Service - First Notice of Loss (FNOL)

Division or Field Office:

Customer Service Division

Department of Position: FNOL Contact Center Ops Dept 

Work from:

Corporate Office in Erie, PA Salary Range:

$25,868.00 - $41,322.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

 

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 

Position Summary

The ERIE Apprentice works under close supervision and is a temporary Employee responsible for learning and developing practical job skills through supervised training and participation in classes and other development activities.  The purpose of this role is to the gain skills, knowledge, and experience necessary for positions at ERIE.

 

Position Details

• Part time, temporary ERIE employee
• Work up to 25-hours per week, up to a 10-month duration (start date to be determined for July 2024).  Specific schedules will be coordinated through the reporting supervisor.
• Hourly pay will be in the $16.48 range.
• Potential to be converted into a full-time ERIE employee from the Apprentice Program!

Duties and Responsibilities

 

As a First Notice of Loss Representative ERIE Apprentice, you will...

 

• Be part of an inbound call center; averaging 20-30 calls a day.
• Apply working knowledge of ERIE and department policies and procedures to have business appropriate conversations, while directing the customer to the appropriate business decision.
• Be the point of contact for the customer calling in after a traumatic event.
• Settle the claim (as appropriate).
• Attend appropriate trainings and informational meetings.

Duties and Responsibilities (cont'd if applicable)

Participates in training activities that are required by the business to gain an understanding of the assigned business area and the skills necessary to perform the assigned work.

 

Follows workplace practices and procedures established by the business area related to tasks, assignments, or when performing job duties of an assigned role.

 

Business areas or roles assigned may rotate or change throughout the apprenticeship. 
 

The first two duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
 
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Competencies

Customer Focus Nimble Learning Values DiversityCollaborates Cultivates Innovation Decision QualityEnsures AccountabilityInstills TrustOptimizes Work Processes Self-Development

Qualifications

The minimum education and experience requirements are as follows:

High School diploma, or equivalent

Must be 18 years of age or older

Participation in the ERIE Apprentice Program does not guarantee permanent placement. Based on demonstrated ability, Apprentices will progress through the program at different paces.

Physical Requirements

Climbing/accessing heights; RarelyDriving; RarelyLifting/Moving 0-20 lbs; Occasional (<20%)Lifting/Moving 20-50 lbs; Occasional (<20%)Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)