Client Support Specialist

DHL Supply Chain is Hiring!  At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: The first line of communication for clients, handling inquiries, questions, and requests through various channels like phone, email, and chat. Process and accurately input all customer orders and special shipping requests. Coordinate with the operations team on shipping logistics, order tracking, and inventory availability to ensure seamless delivery. Manage all order-related paperwork and maintain organized files for easy access.

Position: First (1st) Shift Client Support Specialist

Shift: 7:00pm – 3:30pm, Monday-Friday; holidays and weekends as needed

Pay: $21.00 per hour

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience.Assess and address customer needs to ensure satisfaction and build strong, lasting relationships. Resolve customer complaints efficiently by providing timely, appropriate solutions and alternatives, and following up to ensure complete resolution. Serve as the primary liaison between customers and internal teams like warehouse and transportation.Build and maintain trust with customers through clear, open, and interactive communication. Track customer orders and proactively communicate status updates and any changes.