Salary: $64,024- $77,348 (G.S. 12)

Work Hours: Monday - Friday, 8:00 A.M. - 4:30 P.M. (EST)
*Hours may vary due to work assignments and projects.*

Work Location: Edney Innovation Center

FLSA Status: This is an Exempt position.

Department: Technology Services

CLASSIFICATION SUMMARY:  

The Systems Administrator Lead works under the general supervision of the Manager, Compute and Storage The incumbent in this position will be the senior expert on systems and database matters and takes lead on projects that require specialized expertise. May also provide programmer/application support as necessary

SERIES LEVEL: This is a stand alone position.

ESSENTIAL FUNCTIONS:

(The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.)

Daily delegation of support tickets in a priority focused manner.

Manage numerous concurrent tasks and assignments, with frequent interruptions.

Assist and mentor team members during the duration of an assignment or project when necessary.

Serves as a subject matter expert for all systems and as a technical liaison during initial installs.

Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.

Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.

Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.

Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
 

Perform and/or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.

Responsible for capacity, storage planning, and database performance.

Provides Active Directory support by installing such directories which includes planning and implementing organizational models and structures.

Performs database administration activities and application software support.

Provides end-user support which includes answering technical questions related to operating systems, software products, and related items.

Participates in writing bid specifications for new equipment, assessing bids, and evaluating new hardware and software.

Must meet regular attendance requirements.

Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens.

Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.

Performs other duties as assigned. DEPARTMENT SPECIFIC DUTIES (if any):

MINIMUM QUALIFICATIONS:

Bachelor's Degree in Information Technology, Information Systems, Computer Science or Similar and four (4) years of professional experience in database, network administration, or system administration experience, supplemented by the necessary years of education/technical training in data communications from a college or any combination of equivalent experience and education.

LICENSING AND CERTIFICATIONS:

Microsoft Certified Solutions Engineer (MCSE) - desired Microsoft Certified Database Administrator (MCDBA) - de