Client Lead EIS/Ergo

Overview

Title:           Client Lead/Certified Athletic Trainer

Location:    Jackson, MI

Status:       Full Time

Hours:        M-F Day Shift

 

 

 

The Client Lead EIS/Ergo serves as the secondary liaison between clients and the onsite service team, ensuring the effective delivery of injury prevention services through early intervention and ergonomic programs. This role oversees the day-to-day operations of Early Intervention and Ergonomic Specialists, guiding team performance, ensuring accountability, and maintaining high-quality execution. In addition to administrative and leadership responsibilities, the Lead actively performs the core duties of an Early Intervention and Ergonomics Specialist, delivering direct services while setting the standard for best practices and quality care.

In collaboration with the Manager, the Lead is responsible for achieving client-specific key performance indicators (KPIs) by strategically planning and continuously refining preventative strategies to meet the unique needs and evolving priorities of each client. With support from the Industry Manager, the Lead supports documentation, reporting, cross-functional communication, and the execution of client service initiatives by leveraging expert knowledge of AWS resources and stakeholder networks.

Responsibilities

Direct Service Delivery• Perform core duties of an Early Intervention and Ergonomics Specialist, including assessments, education, coaching, risk mitigation, and documentation. Ensure personal work meets quality standards and serves as a model for team performance.

 

Operational Oversight• Ensure alignment with SOW and service line deliverables. • Manage daily operations and administrative duties at client locations.  • Manage PRN coverage and coordinate field staff across service lines. • Act as site contact for client representatives and operational leaders.• Support Manager in developing timely, accurate documentation and reporting in accordance with client requirements and internal standards.

 

Team Oversight • Oversee onboarding, ensuring checklists are complete and competencies met.    Support training and ongoing staff development through collaboration with manager.• Ensure individual staff execution and accountability in service line deliverables, leveraging management support in gaps and performance concerns. • Ensure clinic compliance with AWS and client KPIs and standards, identifying risks and implementing mitigation strategies in collaboration with manager.• Provide direction, supervise staff, and manage resource deployment. • Manage staff timesheets in Dayforce. • Oversee staff recognition, remediation, and support Manager in developing staff goals and staff performance reviews.  

 

Culture Promotion• Propagate company culture, messaging, and vision to ensure exceptional client service and delivery.

 

Benefits HighlightsWe offer a competitive compensation package with an incentive plan, and comprehensive benefits, including:

• Paid Time Off: Generous PTO, holiday pay, CEU, and “Be Well Days” to recharge, prioritize mental and physical health.
• Medical, Dental & Vision Coverage: Flexible plan options.
• 401(k) Match: Competitive employer matching.
• SoFi Loan Support: financial wellness support
• Childcare Tuition Assistance: Discounted rates.
• Health Savings & Flexible Spending Accounts: Tax-saving options.
• Short- & Long-Term Disability: 100% employer paid income protection plans.
• Life Insurance: Employer-paid and voluntary options.
• Parental Leave & Adoption Assistance: Paid time for new parents and support for adoption costs.
• Wellness Programs: Including weight-loss and lifestyle coaching, digital mental-health support, and 24/7 virtual telehealth access.*
• Corporate Discounts: Exclusive deals for employees.
• And more!  Click here for the complete list of benefit offerings

* NEW 2026 benefit!

Qualifications

Minimum EducationRequired:      • Bachelor’s Degree in allied health professional degree or an equivalent combination of education and experience. Preferred:• None

 

Minimum ExperienceRequired:• 3 years in a healthcare, ergonomics, or wellness-related environment. • Experience in providing injury prevention through early intervention or ergonomic services.• Familiarity with occupational health and/or saf