Associate Content Developer

About the Role
Impact you will make
Design and develop exciting and engaging educational content for online learning-management systems. Propose new content and recommend revisions to existing content based on industry changes and best practices. Develop training and course material for revenue cycle departments, focusing on revenue cycle personnel in both facilities and provider offices.

What you will do
• Design and develop online education content specific to revenue cycle personnel of varying skill levels, following both industry and regulatory standards for hospital and provider settings; the goal is to foster successful adoption and knowledge transfer in an online environment
• Meet weekly and monthly production goals for content development
• Conduct remote webinars and/or online virtual education for revenue cycle personnel as needed
• Collaborate closely with content reviewers, incorporating feedback to ensure accuracy and enhance overall quality and consistency with style guidelines
• Review existing FinThrive content and make recommendations based on changing payer and government regulations and healthcare work practices
• Stay up to date with patient access and patient financial services processes, including insurance eligibility and benefits verification, scheduling, registration, billing, reimbursement, and collections, including job duties, technology, compliance, key performance indicators, and changing payer and government regulations in both facility and provider environments
• Review and furnish content recommendations to our concierge team when expertise is requested by our customers

What you will bring
• High school diploma
• 3+ years of relevant experience in a patient access department with knowledge of patient financial services
• Willingness to sit for CHAA and/or CRCR exam within 6-12 months of employment
• Knowledge of healthcare revenue cycle functions and best practices in facility and provider settings
• Must be fluent in English and demonstrate excellent presentation, written, and verbal communication skills
• Substantial experience in developing and presenting one-on-one or group education for providers and health care professionals
• Juggle numerous projects, content types, and fluctuating priorities to make deadlines with minimal supervision

What we would like to see
• Associate’s Degree in related field
• Demonstrated training and/or supervisory experience
• Knowledge of healthcare revenue cycle functions and best practices and facility and provider settings


About FinThrive
FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.

Award-winning Culture of Customer-centricity and Reliability
At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.


Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.

FinThrive’s Core Values and Expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
• Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations


Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providin