Administrative Assistant II - Disability Resources Center

The College of Southern Nevada appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
• Please note that applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.

If you are unable to attach the required documents to your online application or need assistance regarding the application process, please contact the Talent Acquisition team within Human Resources via email at hr.recruitment@csn.edu or call (702) 651-5800 to be directed to the appropriate Recruiter.

Job Description

The College of Southern Nevada (CSN) invites applications for the position of Administrative Assistant II within the Disability Resource Center (DRC). This is a full-time, 12-month, benefits-eligible role reporting directly to the campus Senior Associate, ADAAA.

The successful candidate will provide essential administrative support with a dedicated student-centric focus, serving as the primary point of contact for the DRC. This role requires exceptional customer service, the ability to manage multiple priorities, and a collaborative mindset. The ideal candidate will demonstrate empathy, active listening, and a commitment to accountability while navigating CSN policies to support students, faculty, and staff.

Under direct supervision, responsibilities include, but are not limited to:

• Reports directly to the Senior Associate, ADAAA.

• Assists the DRC Manager, Senior Associates, and DRC team with operational and administrative tasks to ensure efficiency.

• Provides functional supervision, training, and workflow coordination for work-study students, student employees, and/or part-time workers.

• Manages daily reception duties, including answering multi-line telephones, responding to emails, and routing inquiries to appropriate staff members.

• Maintains strict adherence to FERPA, HIPAA, ADA(AA) and institutional policies regarding sensitive student data, information, and accommodations.

• Delivers “high-touch” customer service to a diverse population, serving as a primary point of contact and information for students, faculty, staff, and the public.

• Assists with alternative testing logistics and front desk operations in alignment with academic integrity standards; assists with student check-ins and exam scheduling.

• Demonstrates strong multi-tasking, time-management, and organizational skills, with the ability to prioritize high-volume workloads and maintain meticulous attention to detail in a fast-paced environment.

• Maintains regular and consistent attendance.

• Cultivates a welcoming environment for individuals with diverse backgrounds and abilities while utilizing empathy, active listening, professionalism, and accountability when assisting students, faculty, staff, and the public.

• Works collaboratively as part of the DRC team and assists with special projects as assigned.

• Performs other related duties as assigned.

• Must possess superior written, oral, and interpersonal communication skills, with a proven track record of providing inclusive, empathetic, and student-centered service.

• Proactive problem solving abilities within high-traffic, fast-paced environments.

• Exceptional aptitude for quickly mastering and applying complex institutional policies, academic regulations, and departmental workflows.

• Professional experience or strong sensitivity in interacting with diverse populations.