Business Integrity Project Manager, WhatsApp Trust & Safety

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.Business Integrity Project Manager, WhatsApp Trust & Safety Responsibilities

• Manage day-to-day Business Integrity Operations through vendor engagement and process improvement to improve quality and efficiency outputs.
• Partner with cross-functional teams such as Product, Engineering, Marketing, and Legal to lead or contribute to large scale strategic projects as well as solve ongoing operational problems at scale.
• Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support your positions.
• Gather, analyze and utilize relevant data to develop solutions that improve the overall user experience and safety.
• Effectively plan and manage complex projects from the initial ideation phase through final execution to further our mission.
• Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary.
• Be a Trust and Safety subject matter expert, and maintain expertise by regularly performing operational core work, handling escalations and quality audits.
• Develop a deep end-to-end understanding of Trust and Safety and how it affects our community.
• Gather, analyze and utilize relevant data to drive efficient analytics and reporting.

Minimum Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Engineering Management, or a related field, foreign degree equivalent accepted, and 24 months of experience in the job offered or a related occupation.
• Experience must include 24 months involving the following:
• 1. Strategic and analytical initiatives, including operations, project management, consulting, data analysis, or technical systems
• 2. Performing operational core work, and handling escalations and quality audits
• 3. Business Integrity Operations through vendor engagement and process improvement to improve quality and efficiency outputs
• 4. Partnering with cross-functional teams such as Product, Engineering, Marketing, and Legal to lead or contribute to large scale strategic projects as well as solve ongoing operational problems at scale, AND
• 5. Effectively planning and managing complex projects from the initial ideation phase through final execution to further our mission.

LocationsAbout Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com. $141,614/year to $148,500/year + bonus + equity + benefits

Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base salary, Meta offers benefits. Learn more about benefits at Meta.