Technology Support Specialist Senior

Date Opened: Wednesday, April 16, 2025 12:00 AM

Close Date: Wednesday, April 30, 2025 12:00 AM

Department: Charlotte Area Transit System Department

IT Operations & Support

Salary: $66,785.82 - $83,482.27 Commensurate with Experience

SUMMARY

I&T CATS Technology is seeking a Technology Support Specialist Senior who will aid in digital transformation of in-vehicle, operational support, and customer facing technology for the Charlotte Area Transit System (CATS). This position will be a member of a team comprised of software developers, application administrators, and technical support administrators involved in development, support, maintenance, and administration of digital systems such as CAD/AVL, route scheduling, fare collection, digital signage, and IoT technology. The Technology Support Specialist Senior will support the overall operation and cyber security aspects for the transit mobile network and mobile infrastructure systems, mobile data, related subsystems, and interfaces in support of CATS. This position will report to a CATS Technology Supervisor within the Innovation and Technology (I&T) Department in direct support of CATS.

Major Duties and Responsibilities:

Responsible for serving as a technical resource and liaison between technology and customers, troubleshooting, diagnosing and identifying potential solutions to technical issues, providing training to staff on software and hardware use, and configuring and simple to complex departmental technology.  These systems include but are not limited to: complex networks (mobile routers and data modems), operating systems (Windows, Linux, IOS, etc.), communications hardware (data, radio, VoIP), SCADA systems, CCTV systems, fare validating systems, industrial control equipment, desktops/laptops, and all electronic technology related devices. Additional responsibilities may include overseeing and providing direction of work in maintaining tools or systems in support of department’s business needs. 

Interacts with staff, vendors, consultants, contractors, and users throughout I&T and CATS project development, implementation, and support. Implements transit business technology requirements and ensures compliance with National ITS standards, while adhering to local, state, and federal guidelines, directives, and mandates. Requires experience in non-traditional technology environments and has ability to work independently, as priorities will fluctuate.

Knowledge, Skills and Abilities:

Knowledge of:

• Mobile data communication platforms and related subsystems
• Industrial controls technologies and SCADA technology
• High level of professionalism, integrity and commitment to quality
• General NFPA, NEiS, and BICSI standards and codes
• Demonstrate ability to design, establish, test, troubleshoot, and support IT systems
• Current and upcoming City and departmental hardware and software specifications and needs
• Principles and practices of inventory management
• IoT technology services and equipment
• Evaluate software to determine efficiency, reliability, and compatibility with existing systems

Skilled in:

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Performing a variety of duties, often changing from one task to another of a different nature
• Analysis and troubleshooting
• Must possess strong oral and written communication skills

Ability to:

• Work in team environment
• Organize, meet priorities, complete tasks, and meet deadlines with minimal supervision
• Meet schedules and deadlines of the work
• Maintain the confidentiality of information and professional boundaries
• Communicate effectively, both orally and in writing, to all levels of users
• Manage technology system security and keep up with security patches
• Provide/present data in various formats
• Handle escalations of issues to the satisfaction of various stakeholders
• Effective time management / self-starter

Minimum Qualifications:

• High school diploma or GED
• Two (2) years of relevant work experience in Information Technology, Computer Science, or a related field
• Any equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties.
• A valid driver’s license, a good driving record with the ability to obtain and maintain a City Driving Permit.

Preferred Qualifications:

• Associate degree from an accredited college or university in Information Technology, Computer Science, or a related field
• Th