Senior Learning Experience Designer

Company Description

Traditional security companies are becoming less relevant as cloud adoption and digital transformation become the norm in every industry.  Zscaler runs the world’s largest security cloud and has been a leader for over a decade, helping reinvent cybersecurity for the cloud. We are well positioned to dominate this massively growing cloud security market and now is a fantastic time to launch your career in tech sales with us.  

The Zscaler Sales Culture

Winning Technology and Products – We offer the best technology and products for the cloud first world. We pioneered cloud security and continue to grow our $70B addressable market by releasing new products every year.

Investing in People – A well-funded and world-class Sales Strategy and Enablement Team to help you succeed.  Sales process, practical methods and training to help you ramp faster and close larger deals as companies accelerate their move to the cloud.

Supportive Leadership – An industry leading leadership team with strong values, off the chart business acumen that will help you succeed quickly, while providing mentorship and career growth.

Competitive; We Play to Win – We are playing in a rapidly growing space and huge market mega-shifts that lead customers directly to Zscaler; tracking a growth path similar to Salesforce, Workday, & ServiceNow.

Job Description

We are looking for a Senior Learning Experience Designers to the GTM Learning Experience and Curriculum Design team within our greater Revenue Enablement and Velocity team at Zscaler. This is a fast growing organization within a fast growing company that provides education and enablement to our sales team, customer success team, partners, and customers.

This is a highly consultative and collaborative role in which the Learning Experience Designer will consult with key stakeholders across the organization to identify GTM education needs and develop engaging content that inspires learners to change their behavior and ultimately meet their business goals with Zscaler.

This individual will become a master of their audience; their goals, and their learning styles. Their content will tell a story with the learner as the central hero or heroine. By working both independently and as part of a team, the Senior Learning Experience Designer must be able to work effectively in a fast-paced environment with tight deadlines while consistently delivering high quality work.
 

Duties

• Develop engaging and effective learning journeys for assigned Zscaler GTM personas (sales, professional services, customer success engineers, sales engineers, GTM leaders, partners, and/or customers)
• Collaborate cross-functionally with business stakeholders, designers, and subject matter authorities, ensuring alignment and agreement on all efforts
• Lead the learning experience design process including; discovery, planning, development, evaluation, and iterative improvement
  • Interview stakeholders and end-users to understand learning goals
  • Research and review existing content and perform a gap analysis
  • Build detailed skills profiles and learning objectives based on stakeholder needs
  • Produce course outlines to seek feedback early and often
  • Develop engaging, modular, and interactive learning content and work with learning design partner, as needed, to accelerate development
  • Work with subject matter experts to review and revise training content
  • Uphold defined learning design standards
  • evaluation models to provide a consistent learning experience and accurately measure our impact." or something specifically about measurement
• Project manage learning development projects
  • Communicate status effectively to leadership and stakeholders
  • Hold development team members and stakeholders accountable for deliverables 
  • Manage and communicate risks
  • Adjust scope or velocity to meet tight deadlines
  • Create agile solutions that can be easily adjusted as the company evolves
• Develop written and practical (real-life experience) certification exams
• Support the configuration and administration of e-learning modules in the learning management system and content management system
• Coach newer team members and other members of the GTM organization on learning experience design best practices
• Other duties, as assigned

Qualifications

• 3+ years experience in learning experience design
• 1-2 years additional experience developing learning content in a B2B SaaS ideal
• Ability to summarize and communicate complex ideas and clearly articulate business value with a good sense of how adult learners think, operate, and absorb information
• Ability to tell a story that conveys the ‘why’ behind the ‘what’ 
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