Senior Engineer – (Systems Engineering, Enterprise Infra & Platform Support) *HYBRID*

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported, and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Organization Summary

The Enterprise Engineering organization supports internal-facing technology use cases that bring the associate experience to life. From office technology and support to laptops and SaaS applications, this organization is at the heart of an associate’s technology experience.

Position Summary
 The Senior Infrastructure & Platform Support Engineer provides end-to-end technical leadership and operational support for workplace enterprise technology platforms supporting the digital mailroom, physical security & safety systems, and real estate facilities management environments. This role blends hands-on systems engineering, platform administration, DevOps practices, secure design, and proactive service ownership across both Linux and Windows servers and multiple SaaS platforms.  In this role you will design, configure, secure, monitor, and optimize highly available platforms that support critical workplace enterprise operations. You will be partnering with product owners, vendors, and engineering teams to translate business requirements into stable, scalable solutions while driving continuous improvement with product mindset.

This hybrid role is designed to support our business partners and be co-located with tech teams, requiring onsite attendance 2-3 days per week or as business demands. The designated office location is within the DMV area.

Responsibilities

• Provide technical leadership to ensure strong engineering standards and operational excellence.

• Support, configure, and maintain both Linux and Windows server platforms, including application servers, integration components, and system services.

• Design and implement infrastructure solutions for workplace technologies including but not limited to digital mailroom, physical security & safety, and real estate facility management technology platforms—covering on-prem systems, hybrid setups, and SaaS applications.

• Build production-ready configurations emphasizing reliability, maintainability, scalability, and testability.

• Lead incident response, troubleshooting, root-cause analysis, and drive ongoing performance optimization.

• Execute DevOps activities including CI/CD pipeline management, automation scripting, monitoring setup, and Infrastructure as Code.

• Ensure platform observability through logging, alerting, dashboards, and automated health checks.

• Apply secure design practices, compliance controls, network segmentation, encryption, and access management.

• Manage platform lifecycle activities such as patching, upgrades, capacity planning, backups, disaster recovery and identifying opportunities for automation and standardization

• Collaborate with cross-functional teams, vendors, and senior engineers, communicating clearly with technical and non-technical stakeholders.

• Mentor teammates, share feedback, and support continuous improvement of engineering practices and delivery processes.

• Build strong relationships with teammates, managers, and business partners to drive effective platform ownership and service delivery.

Qualifications

• Experience leading engineering efforts or owning internal, enterprise-scale platforms and working directly with enterprise customers.  Familiarity with enterprise application lifecycle (selection, deployment, user adoption, decommission, integration layers).

• Strong background in enterprise infrastructure supporting Windows and Linux systems, including builds, configuration, hardening, and troubles