Senior Implementation Consultant

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Senior Implementation Consultant, Corporates (Professional Services)

Thomson Reuters provides knowledge to act: we deliver information quickly and efficiently so professionals can make decisions that matter. We combine industry expertise with innovative technology to deliver critical information to leading legal, tax, and accounting decision-makers powered by the world's most trusted news organization. We aim to provide every one of our employees with a positive working environment, continued professional development, and a commitment to work-life balance and equal opportunities. We are also part of a vast network of global career opportunities and actively encourage staff development in the business.
This position allows you to expand your technical skills while networking with professionals in Cloud operations, technology development, and project management teams.

Thomson Reuters ONESOURCE Indirect Tax's Professional Services team seeks an implementation consultant who provides hands-on technical skills in the Kubernetes platform and shares industry best practices on core DevOps/SRE principles and tools. The Implementation Consultant participates in the end-to-end implementation and operational aspects of Thomson Reuters' flagship application by working closely with the customer's technical teams and development teams to ensure we get the most out of the software in any execution environment (public cloud infrastructure like AWS, Azure, OCI, GCP and on-prem) using Kubernetes platform.

About the Role:

• Understand the product inside-out and how this product can solve customer challenges. Be proficient in the product capabilities and position as a subject matter expert.
• Understand the product suite and ecosystem, such as related products in the suite and other integrated applications.
• Work on multi-cloud environments like AWS, Azure, Oracle Cloud Infrastructure, and GCP using the native Kubernetes platform (like EKS, AKS, GKE, and OKE in respective cloud environments).
• Analyze the performance requirements and perform the sizing exercise to recommend appropriate compute and infra specifications to the customer. As necessary, assist the customer with the Kubernetes cluster setup.
• Deploy the application and its components in the Kubernetes platform in the execution platform of the customer's infrastructure (like AWS, Azure, OCI, GCP, on-prem, or custom private cloud infra).
• Implement Application Performance Monitoring using the tools of customers' choice (like Datadog, Dynatrace, AppDynamics, New Relic, Prometheus, etc.) and set up appropriate monitoring to ensure the products' responsiveness, security, resilience, and efficiency.
• Provide ongoing support should the customer require assistance, the monitors go off, or the customer reports any concerns/challenges. This role is expected to be on-call periodically to provide operational support post-implementation.

About You:

• Kubernetes hands-on expertise is a must. Certified professionals are preferred.
• Able to demonstrate expertise in at least one public cloud infrastructure (AWS/Azure/OCI). Minimum 3 years with Cloud (AWS/Azure/OCI) and 2 years with Kubernetes Administration.
• Experienced SRE with development or DevOps background, worked on enterprise-scale applications.
• A deep understanding of observability and Application performance monitoring (APM tools, for example Datadog, Dynatrace, AppDynamics, etc.) is essential.
• Able to successfully communicate with business partners, management, and technical team members.
• Strong sense of customer service. Able to work in a highly collaborative team setting. Approaching work with a DevOps and continuous improvement mindset

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
 

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and awar