Customer Insight Data Analyst - Fixed Term

Do you have a passion for transforming customer feedback and data into actionable insights? Working for the Customer Insight team at Ordnance Survey (OS) is more than just a job.  We are responsible for ensuring that everyone in OS understands our customers, their needs, and that as a business we put customers at the centre of everything we do.

We’re currently seeking a dynamic and experienced professional to join our team for 12 months, to support us in our on-going mission to become even more Customer Centric.

As an organisation we are embarking on an ambitious growth strategy for our location data, insight and services.  Ensuring our products, services and technology benefit our customers, businesses and people across Great Britain and globally.

This role is being offered on a 12 month fixed-term basis.

About the Role 

The Customer Insight Data Analyst is responsible for supporting the delivery of the customer insight programme, to ensure business decisions are made based on sound customer data.  

You will champion the co-ordination of insight across the business and be responsible for understanding what customer engagement projects are being conducted, the audience for the research and the timeline.  As our team champion, you will meet regularly with stakeholders, to understand what activities they are carrying out and to identify their insight requirements.  Key aspects of the role include: 

• Supporting the Customer Insight Manager in conducting primary research, including analysing survey results and writing questionnaires, to increase the businesses understanding of customer needs 

• Raising awareness of insight projects and findings through a variety of sources including, reports, dashboards, posts on internal communication channels, news articles and presentations 

• Providing ad hoc data and insights to answer requests from senior management team, other colleagues, and project teams. 

• Taking responsibility for building, creating, and automating accurate contact lists – training will be provided 

• Understanding and co-ordinating customer engagement projects across OS 

What we’re looking for 

The perfect candidate will be a self-starter equally comfortable working at home or with others and is willing to learn and develop their own skills proactively. This should include: 

• An inquisitive mind, experienced in determining the ‘so what’ from customer comments or data 

• Knowledge of primary research methods and survey systems 

• Proficiency in MS Office, with a special emphasis on Excel and PowerPoint 

• Can do attitude to all work, whether it is a small admin task to analysing complex data 

• Experience in using customer databases would be desirable 

• Graduate or equivalent within business studies, statistics or other related marketing or market research field OR have a reasonable amount of related relevant experience 

The Rewards

We want you to love what you do. That’s why our benefits package rewards a job well done. Check out how we support and invest in our employees by clicking here.

We’ll give you

• Salary – £26,801 - £31,530 (depending on experience)

• Performance related bonus

• A competitive pension scheme

• Flexible working options

• 25 days annual leave - (rising by 1 day each year to 30 days after five years) bank holidays and an extra 3 days over Christmas

• Plus, a suite of excellent additional benefits

Location

We embrace a hybrid working model at OS and understand there is no one size fits all in relation to how we work. We have a fantastic HQ in Southampton, Hampshire where you will be required to spend up to 4 days a month in the office with the remaining time being a personal choice as to whether you work from home, at one of our regional offices or spend more time at OSHQ.

Closing Date – Sunday 3rd March 2024

Security

OS conducts DBS background checks for all joiners and some of our roles require additional security clearance, including to SC or DV level in some cases. We will tell candidates at the appropriate time during the recruitment process if additional clearance will be required for this role.

We believe diversity and inclusion is about working together – in an encouraging and respectful environment to reach our full potential. We believe combining different backgrounds, experiences and perspectives will help us reach our vision and be trusted and admired across