Senior Analyst Customer Service (onsite)

Date Posted:

2026-03-11

Country:

United States of America

Location:

US-KS-LENEXA-885 ~ 15701 W 95Th St ~ KIN01 W 95TH 885

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

Collins Aerospace, a business unit of RTX Corporation, is seeking a highly motivated and detail-oriented Senior Analyst - Customer Service Representative to join our team in Lenexa, Kansas. This position will serve as a critical liaison between our operations teams and customers, ensuring seamless communication, efficient order management, and superior service delivery. The ideal candidate will demonstrate exceptional organizational skills, the ability to manage competing priorities, and a commitment to building strong relationships with internal and external stakeholders.

What You Will Do:

• Serve as the primary point of contact for customers, providing timely and accurate updates on order status, delivery schedules, and product inquiries.

• Proactively manage customer accounts by addressing inquiries, resolving concerns, and ensuring a high level of customer satisfaction.

• Collaborate with cross-functional teams, including operations, supply chain, and logistics, to ensure the successful execution of customer orders and prompt resolution of issues.

• Analyze large sets of data and prepare detailed reports to identify urgencies, potential delays, and areas for improvement in order management processes.

• Conduct regular Zoom calls with customers to address concerns, provide updates, and maintain open lines of communication. May also support and participate in onsite customer visits and facility tours as necessary.

• Shape the narrative during customer interactions, ensuring confidence and trust are maintained while addressing challenges or delays.

• Oversee order administration processes, including: Data entry and validation. Editing and submitting repair estimates.

• Maintain comprehensive knowledge of Collins Aerospace products and organizational structure to effectively support customer inquiries and provide value-added solutions.

• Document and analyze customer service interactions to identify trends, improve processes, and enhance service quality.

• Operate effectively in both independent and team settings, demonstrating initiative and ownership of assigned tasks.

Qualifications You Must Have:

• A University Degree and a minimum of 2 years of prior relevant experience, or an Advanced Degree in a related field.

• Experience in customer service or account management.

Qualifications We Prefer:

• Experience with ERP systems (SAP or similar preferred)

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).

• Strong organizational skills with a meticulous attention to detail.

• Excellent written and verbal communication skills, with the ability to convey complex information clearly and succinctly.

• Experience working in or supporting a cross-functional environment

What We Offer

Some of our competitive benefits package includes: 

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Ovia Health, fertility, and family planning

• Adoption Assistance         

• Autism Benefit

• Employee Assistance Plan, including up to 10 free counseling sessions

• Healthy You Incentives, wellness rewards program

• Doctor