Family Advisor

ROLE SUMMARY:

Job Title: Family Advisor

Location: Remote (U.S.-based) with frequent travel

Position Type: Full-Time, Permanent

Salary: $50,000 USD base

Start Date: As soon as possible

Travel: Required (including evenings and weekends)

 

Your benefits package includes:

• Health Insurance (Medical, Dental, Vision)
• 401(k) Retirement Plan with employer match
• Paid Time Off (vacation, sick leave, company holidays)
• Life & Disability Insurance
• Employee Assistance Program (EAP)
• Wellness Programs Working Hours
• 40 hours per week Monday–Friday, with regular evenings and weekends based on events, outreach, and family engagement needs 

 

US Performance Academy (USPA) is seeking a full-time Family Advisor to serve as the first point of contact for prospective families and play a critical role in driving enrollment growth. This role focuses on lead generation, early-stage engagement, and pipeline development, ensuring a consistent flow of qualified, well-nurtured families into the Admissions process. The Family Advisor acts as a trusted ambassador for USPA’s academic model, supporting families as they explore flexible, elite educational pathways for student-athletes. This is an ideal role for someone who thrives in a fast-paced, relationship-driven environment and enjoys representing an innovative school model both virtually and in person. 

 

Why Join USPA?

This role offers the opportunity to work at the intersection of education, performance, and growth, helping families discover a school model that supports both academic excellence and elite development. Family Advisors are central to USPA’s mission and play a direct role in shaping each student’s journey.

KEY RESPONSIBILITIES:

Lead Generation & Outreach
Serve as the first point of contact for prospective families exploring USPA.
Actively pursue new leads through outreach, events, community engagement, and strategic partnerships.
Build and maintain a strategic outreach calendar aligned with enrollment goals.
Develop relationships with homeschool groups, educational consultants, youth programs, and parent networks.
Conduct outbound outreach via phone, email, and social platforms.
Monitor educational and enrollment trends to identify new pools of high-fit prospective students.
Track outreach effectiveness and continuously adjust strategies to improve lead volume and quality.
Represent USPA at virtual and in-person fairs, events, and partner activities.
Deliver engaging presentations and collect prospective family information.
Coordinate with Marketing to ensure consistent messaging and brand alignment.
Follow up promptly with event-generated leads and nurture next-step engagement.
Re-engage past leads and proactively identify families who may benefit from flexible or alternative education models.

Pipeline Development & CRM Ownership
Enter all new leads into the CRM.
Maintain accurate, up-to-date lead activity and ensure full pipeline capture.
Nurture prospective families through early engagement and next-step conversations.
Determine lead readiness and transition qualified families to Admissions Advisors.
Provide high-level program information and address early-stage family questions.

Collaboration & Handoff
Partner closely with Admissions Advisors to ensure a smooth and aligned transition.
Send detailed handoff emails including lead context, notes, and scheduled dates.
Maintain thorough CRM documentation to support seamless onboarding and family experience.
Share insights from families and the field to inform enrollment strategy and process improvements.

Pace, Accountability & Results
Manage a high-volume pipeline in a fast-paced environment.
Track metrics, report on pipeline growth, and meet enrollment contribution goals.
Proactively identify pipeline gaps and take corrective actions without prompting.
Consistently meet or exceed monthly, quarterly, and annual enrollment targets.
Balance empathy, responsiveness, and accountability in all family interactions

THE IDEAL CANDIDATE WILL HAVE:

Qualifications, Education & Experience:

• Bachelor’s degree required (education, commu