Lead Cybersecurity - IAM Operations - SailPoint IdentityIQ

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

About The Company:

AT&T is a large telecommunications company dedicated to delivering innovative communications solutions. We value collaboration, continuous learning, and high-quality engineering practices. Join us to make an impact and grow your career with a dynamic team.

About the Job:

Provide advanced (Tier 3) operations and production support for SailPoint IdentityIQ, serving as the escalation point for complex, high-impact issues that require deep platform expertise—such as provisioning failures, aggregation errors, workflow breakdowns, and connector/API connectivity problems. Ensure reliable identity lifecycle processing and entitlement governance across integrated applications by performing debug-level troubleshooting, root cause analysis, and coordinated restoration activities. Partner closely with engineering, product, security, and compliance stakeholders to drive operational stability, improve monitoring, runbooks, and standard operating procedures, and ensure release readiness, production cutovers, and change governance are executed safely. Support Azure-connected services (e.g., KeyVault, logging/analytics, SFTP, containerized environments) and participate in incident, problem, and change management to protect access integrity and meet audit requirements.

Key Roles and Responsibilities:

IdentityIQ Operations & Production Support

• Provide Tier 3 operational support for SailPoint IdentityIQ; diagnose complex issues involving provisioning, aggregation, workflow failures, and connectivity.

• Monitor and manage Identity Refresh, Aggregation Tasks, NCD triggers, Delegation‑on‑Mover events, and application‑specific lifecycle tasks.

• Troubleshoot and resolve failures including task result corruption, incomplete workflow cases, provisioning “stucks,” leaver/mover issues, and API errors.

• Perform debug-level analysis to identify root causes and validate expected system behavior.

Application & Entitlement Governance

• Manage and validate Application Owner Workgroups, Entitlement Owner Workgroups, SOX attributes, requestable flags, and elevated access configurations.

• Partner with onboarding teams to validate entitlement catalog accuracy and metadata (PCI, CPNI, business criticality, SOX flags).

• Execute workgroup aggregation, AD account/group full aggregation, and entitlement import workflows across environments.

Deployment Planning & Release Readiness

• Lead/participate in MOP (Method of Procedure) development, deployment rehearsals, and production cutover planning.

• Validate deployment scripts, environment readiness, rollback steps, and dependency alignment with engineering and product teams.

• Conduct stage testing and verification of fixes, patches, and E‑fixes prior to production release.

Cross‑Functional Collaboration & Leadership

• Collaborate with engineering, product managers, developers, testers, and security leadership to improve stability and functionality.

• Communicate with business stakeholders, compliance teams, and cross‑application owners to resolve blockers and drive outcomes.

• Mentor operations team members; contribute to onboarding documentation and maintain operational SOPs.

Process Optimization & Continuous Improvement

• Create and enhance SOPs, runbooks, wikis, operational checklists, and repeatable procedures.

• Propose and validate new features (e.g., enhanced access reports, filtering options, monitoring improvements) in partnership with engineering/product teams.

• Identify systemic issues and recommend optimizations for performance, task scheduling, and account/entitlement workflows.

Incident, Change, & Compliance Management

• Own operational incidents across onboarded applications; document worknotes, root causes, mitigations, and follow-ups.

• Ensure adherence to audit expectations and change governance (CI/CD controls, change windows, post-deployment validation).

• Support ServiceNow processes including incident updates, request fulfillment, CR creation, and post‑deployment validation.

Azure & Infrastructure Support Activities

• Work with Azure services including KeyVault, SFTP configurations, Log Analytics, and containerized environments.

• Troubleshoot API failures, encryption/credential issues, credential rotations, and environment connectivity problems.