Account Manager

Are you interested in joining an organization with a global reach? At Concentric, “We Manage Risk Everywhere to Keep People Safe.” If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for!

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.  

Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: 
 
Integrity – Collaboration - Relationships – Excellence – Creativity - Results  

We are currently looking to hire an Account Manager to join our Corporate Team in Kirkland, WA! 

This position allows for remote work arrangements from the United States. 

JOB DESCRIPTION

The Account Manager is part of the Embedded Program Team and is responsible for managing a suite of employees supporting intelligence and security services.  The position will manage several small groups of employees coordinated by client and skillset to provide consistent engagement, training planning, and intelligence solutions.  The Account Manager will manage staff hiring, timecards, and supervisory oversight of the group, and will cooperate with the Program Coordinator and other Embedded Team Managers to support a consistent program and trackable metrics.  The position will work closely with the Director of Embedded Programs to follow, document, and manage program initiatives, and will engage other company subject matter experts to produce training and team improvements. 

The ideal candidate will have practical experience in the security or intelligence fields, project management experience, and supervisory experience managing and mentoring relationships with diverse teams. 

RESPONSIBILITIES

• Collaborate with the recruitment team to identify and place top-tier embedded employees in client programs; assist in screening and selecting candidates to align with client requirements
• Conduct regular check-ins with embedded employees to assess job satisfaction, performance, and well-being.
• Advocate for employee needs and escalate issues as necessary to HR or management.
• Provide guidance and mentorship to embedded employees in the intelligence and/or security fields, assisting them in resolving challenges and navigating issues that arise at the client site
• Serve as the primary manager throughout the entire embedded employee lifecycle from onboarding to offboarding, including timesheet and expense report reviews, managing performance evaluations, and implementing performance improvement plans, as needed
• Serve as the primary relationship manager between Concentric and client managers overseeing embedded employees
• Ensure client satisfaction with talent performance and resolve any concerns regarding embedded employees
• Collaborate with HR and other departments to ensure compliance with relevant policies, regulations, and legal requirements.
• Maintain excellent rapport with clients
• Support the Director in developing program plans, identifying needs, and preparing new business proposals
• Facilitate communication between employees, clients, and internal teams to maintain alignment on program goals.
• Assist in the development of SOPs and guidelines, as required, for the client
  

REQUIRED QUALIFICATIONS

• Experience with intelligence analysis, physical security, and/or risk management
• 3+ years experience in the intelligence or security field
• 3+ years of supervisory experience 
• Strong interpersonal and relationship-building skills
• Excellent professional judgment and decision-making skills
• Excellent organizational and problem-solving abilities with great attention to detail
• Ability to handle sensitive employee and client matters with discretion and professionalism
• Proficiency with Google Suite
• Ability to travel 1