Senior Manager, Platform Cryptography Core Engineering

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Senior Software Engineering Manager – Crypto Core will lead the architecture, development, and delivery of enterprise-scale cryptographic services foundational to the security of our platform and applications. The role owns secure key management, certificate infrastructure, enterprise-wide encryption capabilities, credential and secrets management, and the client libraries and Kubernetes services that make it all secure, observable, and reliable.

This leader will partner cross-functionally with product, infrastructure, and information security teams to deliver secure-by-design services that are scalable, auditable, and built to meet the demands of a modern enterprise.

What you get to do in this role:   

• Manage product development activities
• Work with product management, design, support and other dev teams to create high-quality solutions
• Manage daily activities of the development team
• Solve difficult and sometimes ambiguous problems
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Deep knowledge of cryptography, PKI, key/secrets management, and distributed systems.
• Proven success managing and scaling backend platform teams and services.
• Experience with HSM technologies like Thales CipherTrustManager and PKI infrastructure like EJBCA
• 10+ years of experience with technologies relevant to SN and advanced coding skills with high-quality results.
• Experience managing employees who require little oversight in completing assigned work
• Experience providing direction, delegate assignments, and support to accomplish tasks with their team
• Experience with open source tools and agile development environments
• Fluency in one or more relevant programming language (Java, C++, Ruby. Shell, JavaScript)
• Ability to understand broad concepts and use those concepts to understand and develop solutions for problems
• Experience completing projects based on company priorities, context, risks and desired outcomes
• Ability to understand and implement best practices and coding standards about role specific requirements (e.g. programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.).

Preferred: 

• Experience with Kubernetes, cloud-native stacks, and service mesh architecture.
• Familiarity with Load Balancers, FIPS-compliant systems, and regulatory audit processes.
• Experience building crypto gateways, proxies, or middleware layers for API security.
• Proven success on cross-functional projects with diverse stakeholders

FD21  

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.