Community Reception Coordinator

Description

ProsperOK Background: Incarceration and economic hardship does not only affect people behind bars and those close to them. It has a statewide ripple effect in limiting our communities’ potential, widening racial and economic disparities, and perpetuating intergenerational cycles of poverty. Building a more equitable and prosperous Oklahoma requires transformative changes in the way we collectively design and implement policies and practices, make decisions, and think and speak about crime and safety. 

In 2021, The Justice and Mobility Fund partnered with the George Kaiser Family Foundation (GKFF) to launch ProsperOK. ProsperOK accelerates economic mobility, reduces incarceration, and bolsters community safety by uplifting people and removing barriers in the criminal legal system. ProsperOK envisions an Oklahoma that cares more than it confines; prevents and rehabilitates more than it punishes; and empowers communities to pursue solutions that increase economic opportunity and transform power systems. ProsperOK is supporting a new initiative in Tulsa called JusticeLink. 

JusticeLink: The nearly 16,000 Tulsans released from jail each year face critical barriers to accessing care, housing, work and other services essential to getting back on their feet. Re-arrest and recidivism are common, as nearly 40% of all Tulsa County jail admissions represent people arrested multiple times in the year. Coordination and navigation challenges in Tulsa contribute to this problem as there are currently no standards for coordination between agencies and nonprofits. 

Tulsa is establishing a new diversion services center, JusticeLink, that acts as a collaborative, multi-agency network in a single location dedicated to providing coordinated, life-stabilizing services to justice-involved people navigating the criminal legal system.

Key features of JusticeLink would include:

? One-stop-shop under one roof for clients to access multiple service providers around employment, case management, education, housing, family services, mental health, substance abuse and public benefits

? Personalized justice navigation for issues around fines & fees, court appearances and legal support, among other needs

? Service referrals to other high-quality providers

Position Summary: 

The Community Reception Coordinator will support the JusticeLink staff, guests, and clients. The Community Reception Coordinator has an important role in organizing, managing, and keeping the office running efficiently and comfortably. It is expected that JusticeLink will serve a large number of clients annually and the Community Reception Coordinator will be the first point of contact when they visit the office. 

JusticeLink is seeking a highly organized and detail-oriented professional. The Community Reception Coordinator must be passionate about the mission of JusticeLink and committed to making clients and guests feel safe and welcome. We are looking for a person who enjoys engaging with people.

Principle Duties/Responsibilities: 

The following functions represent the majority of the duties performed by the position. This description is not meant to be all-inclusive or prevent other duties from being assigned when necessary: 

Essential Job Function:

1. Create a trusting, comfortable, and inclusive environment that fosters partnership and continual engagement with individuals involved in the criminal-legal system.
2. Welcome and direct visitors and clients.
3. Answer and transfer telephone calls, screening and providing general information when necessary.  
4. Responds to and resolves administrative inquiries and questions. 
5. Maintains office and program supplies and accuracy of inventory.
6. Coordinate the maintenance of the office structure and equipment with vendors. 
7. Assist in submitting and tracking expenses, invoices, and receipts.
8. Coordinate and schedule meetings.
9. Research and collect information. 
10. Other duties as assigned including those required to fulfill activities in support of JusticeLink operations. 

Requirements

QUALIFICATIONS/SPECIFICATIONS: 

Education: High school diploma or GED preferred. 

Experience: Previous experience with criminal-legal system impacted clients and/or engaging culturally diverse populations in social services is preferred. Lived experience navigating criminal justice systems also qualifies and is highly valued in this role.

Skills and Knowledge: 

• Excellent interpersonal and customer service skills.