Residential Aide - Overnight

Description

Position Title: Residential Aide – Overnight

Reports to: Assistant Operations Manager, Residential Aide Shift Supervisor 

Location: NW, Washington DC 

Hours: Midnight to 8 AM 

Classification: Non-Exempt (Part-Time)

About Us:

Friendship Place is a nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness. We provide outreach, hospitality, health care, shelter, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

Our Core Values: 

Friendship Place is a Person – First Organization that believes in promoting transparency, and ethical practices among our team and those we serve. All individuals in our organization are expected to carry out their job tasks in a manner that is consistent with our core values. This includes the following:

• Excellence and Innovation

• Finding Ways to Say “Yes”

• Caring at the Core

• Agents of Change

• Support, Empowerment, and Development

• Inclusion, Diversity, Equity, and Collaboration

• Integrity and Accountability

Summary:

The Brooks provides short-term housing services to families experiencing homelessness in the District of Columbia. The building contains 50 units and is in Northwest DC. The program follows a Housing First model philosophy and utilizes best practices to ensure participants can be transitioned out of short-term family housing to independent housing within 90 days. The Residential Aide provides 24-hour on-site monitoring services to support the safety and well-being of The Brooks participants, staff, and visitors. Residential Aides shall work cooperatively with program staff at all levels to ensure quality of service by performing hourly inspections of the building and immediate building exterior and documenting/reporting any incidents.

Essential Duties and Responsibilities:

· Monitors the residents, units, and grounds of The Brooks to ensure the security and safety of each resident.

· Provides appropriate oversight of the participants at the short-term family housing site and enforce program policies.

· Provides de-escalation services to the participants as needed and to ensure the safety and well-being of all staff and residents, including contacting CFSA, MPD, Mobile Crisis, and/or CHAMPS as necessary

· Assists in the planning and organization of recreational activities and events for families residing at The Brooks

· Reports unusual incidents to the appropriate parties AND writes unusual incident reports.

· Reports observations to case management staff to support the participants in progressing towards goals

· Performs weekly and as necessary inspections of units.

· Distributes food during meal services and discards waste.

· Performs all other duties as assigned.

Requirements

Education/Experience:

· Minimum high school diploma or equivalent

· 1 year of experience working with vulnerable families and/or youth is preferred

Qualifications:

· General knowledge of working in a homeless shelter or residential facility preferred.

· Provide excellent customer service and demonstrate reliability.

· The ability to work effectively in collaboration with diverse groups of people.

· Demonstrate empathy when responding to participant's needs and requests.

· Use practices including trauma-informed care, verbal judo, and other de-escalation and conflict-resolution techniques.

· Ability to remain calm, collected, and professional under stress

· Punctuality and ability to work independently.

· Experience with computer programs including Office Suite (excel, word, outlook).

· Strong commitment to mission, and organizational core values including racial equity and social justice.

Working conditions:

The office is housed in a short-term family housing facility

Physical and Environmental Requirements