Assistant Director - Residential Safety & Security

About the Opportunity

JOB SUMMARY:

The Northeastern University, Residential Security Office, utilizes a workforce of Northeastern resident assistants, contract security officers, and over 800 part-time student employees (proctors) to provide year-long 24/7 front desk security in 40+ residence halls and leased properties across the Northeastern Campus. Each shift may require 38-44+ proctors in order to ensure adequate coverage and breaks. The Assistant Director will supervise and oversee the off-hour operations of the Residential Security Office by engaging in fieldwork (responding to pertinent on-campus incidents, conducting residence hall front desk inspections, liaison with Residential Life and Public Safety personnel) and by providing off-hour support for key administrative issues (scheduling systems, hiring and training programs, discipline referrals, residence hall security policies, and updating a banned list in emergencies).

The expected work schedule is Tuesday-Saturday, 6 pm-2 am flex as the Senior Director advises. Changes in the schedule should be expected to ensure adequate coverage for holidays and vacations. The evening/night Assistant Director should expect to adjust the schedule in order to meet proctor training demands and other related duties. Changes in the schedule may be on short notice, depending on the needs of the office. Assistant Director should expect to work 8:30 am to 4:30 pm for one month after the start date for training purposes.

RESPONSIBILITIES INCLIUDE:

• Administrative Field Work - The Assistant Director will ensure that proctor station operation materials are kept accurate and up to date, and that outdated materials are disposed of confidentially. The Assistant Director will conduct regular station inspections to guarantee the fully functionality of all equipment. This may involve minor equipment repairs/replacement to ensure the card access system is working properly. The Assistant Director will meet with Public Safety supervisors, Community Police Officers, and Residence Life Staff to facilitate clear channels of communication for matters of campus safety during off hours.
• Employee Supervision - The Assistant Director will oversee shifts of 2-3 part-time supervisors and 38 proctors per shift. The Assistant Director will ensure the completion of all shift reports, enforce department policy and procedure, address emergency and non-emergency situations at stations in a timely manner, evaluate shift personnel for rehiring and promotion, and guarantee that student employees are performing their job function to the fullest degree possible. Supervision is an extremely critical role to ensure the residence halls' safety and security by ensuring that the staff is performing at the expected levels. 
• Essential Special Responsibilities - The Assistant Director may be called upon to cover operations of the entire office when the Director or Associate Director is unavailable. The Assistant Director may be called upon to provide other duties as assigned by the Director or the Dean of Administration and Student Services.
• Technical System Support and Development - Technology is an integral tool in maintaining the security of the residence halls and the safety of the students and campus community. The Assistant Director will be expected to learn and understand the CBORD Card Access Control System and an online banned list. The Assistant Director will handle technical issues that develop during off hours. Additionally, the Assistant Director is expected to have a basic understanding of the online scheduling system in order to assist employees during off hours and guarantee adequate shift coverage.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or equivalent in related working experience required.
• 2-5 years experience including 1-year experience in supervision required
• Familiar with a University Residential Life program or similar program
• Ability to interact with a diverse student body and liaison to other departments
• Some mechanical adeptness and ability required
• Some security experience preferred
• Successful CORI clearance required

Position Type

Student Services

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.  

Northeastern Univer