Imaging Support / Technical Trainer - Digital Radiography

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.

 

Agfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The company develops and supplies high-quality products for hospitals and healthcare facilities, including digital X-ray systems, imaging software, and integrated radiology solutions. With a strong focus on innovation and patient care, Agfa Radiology Solutions enhances diagnostic workflows and enables improved clinical outcomes through its cutting-edge technology and services. The company is part of the broader Agfa-Gevaert Group, which has a long-standing reputation in imaging and information technology across various industries.

 

Agfa Radiology Solutions is looking for a Senior Trainer / Technical Support Specialist to join our growing team. This position will be based out of our Greenville SC office.

 

Location:

• Greenville SC

What You'll Do

• Provide knowledge transfer and training with regard the product line.
• Manage and maintain Greenville training centre equipment.
• Provide escalated support for AGFA’s DR product line to team members and field resources.
• Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Team.
• Manage escalations, complaints to Tier 2 and Development, and follows through as point of contact to higher-level support teams.
• Participate in Regional Launch discussions re the Service/Support readiness of your product specialities as required.
• Provide Escalation Management and Support to Regional and Zone Service Management by attending Critical Account Calls and providing feedback on escalation status.
• Must be eligible to travel (1 week per month if necessary)
• Utilize Help Desk computer software for call logging and tracking for both customer issues and Training Centre equipment issues.
• Participate in on site visits at customer sites to provide escalated support when necessary.

Who You Are:

• Degree or diploma or experience in a technological field or an equivalent combination of education and experience.
• Ten + years’ work experience in a technical customer support, field service or Bio-medical role with a company focused on X-ray delivery, service support or training.
• Experience delivering X-ray DR Product Training a plus.
• Strong technical experience and the ability to work with teams in a virtual environment.
• Knowledge of networking and operating systems associated with X-ray and DR products.
• Excellent communication and customer service skills.
• Ability to work independently and take initiative when appropriate, keeping supervisors informed and maintaining good documentation.
• Analytic and solution driven.
• Eligible to travel when necessary.

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