Jobs and Careers

Customer Service Manager

Hand & Stone Massage and Facial Spa

Coral Springs, United Statesfull_timeVerifiedPosted 20 May 2026

💰 $42,000/yr($38,000/yr – $42,000/yr)

About the role

Responsive recruiter

Benefits:

401(k)
Bonus based on performance
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Training & development
Vision insurance

SEEKING QUALIFIED CANDIDATES FOR HAND AND STONE MASSAGE AND FACIAL SPA CUSTOMER SERVICE MANAGER POSITION

Benefits/Perks

Employee Appreciation
Health Insurance available for Full-Time Employee
Dental, Vision, Life & Accident Insurance
401k retirement plan
Flexible schedules
Complimentary monthly massage or facial your choice
Additional employee massages, facials and retail products at a reduced cost

QUALIFIED CANDIDATES SHOULD POSSESS THE FOLLOWING SKILLS:

Min 1 year Management Experience in the Spa/Hospitality/Retail/ Fitness Industry

Goal/Detail Oriented

Energetic, Enthusiastic and Caring Personality

Sales Experience is REQUIRED

Leadership, Training and Motivational Skills

Evening and Weekend Shifts Required

Strong Computer, Written and Verbal Communication Skills

JOB RESPONSIBILITIES INCLUDE

Overall Oversight and Management of Reception Team

Achieve Membership, Service, and Product Sales Targets

Development, Training, and Accountability for Reception Staff

Training and Motivating Sales Team

Reception and Orientation of Clients

Client Reservation Management

Overall Responsibility for Clients Experience in the Spa

Collaboration with Lead Massage Therapist and Lead Esthetician to maximize performance

Hand and Stone is a leading player in the Spa Industry with over 300 locations across the county. We are rapidly growing in the S. Florida market with new locations coming soon in Broward County. Hand and Stone Massage and Facial Spa provide professional Massages, Facials, and Hair Removal Services. We offer an affordable way for our clients to RELAX, RESTORE and REFRESH in our BEAUTIFUL SPAS.

COME GROW WITH US!

Job Type: Full-time

Compensation: $19.00 - $21.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.