Technical Support Analyst (ICT)

Technical Support Analyst – Brunswick Group

Location – New York City Office | 1114 Avenue of the Americas 24th Floor, New York, NY 10036

***Fully On-Site, Hours: 10am - 7pm ET***

 

The Opportunity

Brunswick Group is looking for a proactive, customer service skilled, and approachable Technical Support Analyst based in our New York office. In this role, you will provide daily onsite, helpdesk technical assistance to the local NY team. Additionally, as part of the global ICT team, you will provide both telephone and remote desktop support to the rest of the Brunswick offices in the United States (five total), as well as the broader Brunswick offices globally, as needed. This position requires some out of office hours and weekend work.

 

Knowledge and Technical Acumen:

• Minimum five years of experience working in a Helpdesk/Desktop environment
• Working within a process-mature environment (ITIL Environment)
• Use of Helpdesk service management systems for logging calls or requests
• Excellent problem solving and troubleshooting skills
• Comprehensive knowledge of both PC & Mac systems
• Solid Understanding of Cloud system administration such as Office 365 and Microsoft Exchange Center.
• Solid administrative understanding of Microsoft Azure (Entra, Intune).  
• Knowledge of networking and topologies including WAN, LAN, TCP/IP, DNS and DHCP
• Experience in MS 365 Office Suite
• Windows 11, and MacOS support experience
• Support HP, Brother printers and Canon copiers
• Zoom, Teams, Polycom, Neat Video / Audio conference, and presentation set up for meetings
• Experience in MDM platform such as MS Intune and JAMF
• Experience cloud file systems.
• Solid knowledge of Microsoft Authenticator
• Security awareness and common security threats
•  Proficient in Laptop hardware.
• Working knowledge of Anti-Virus and threat protection systems

 

Skills

• Excellent client service, time management and organizational skills
• Ability to stay on task
• Strong communication skills with the ability to explain complex information in a simple and non-technical way

• A high degree of motivation and enthusiasm; flexible self-starter with can do attitude
• Works comfortably as part of a team
• The ability to listen and assimilate information
• Ability to work on multiple concurrent work streams
• Calm and confident under pressure
• Able to adapt to new ideas and apply creative problem-solving skills, think outside the box
• Interested in new technology and keeping up to date with new methods, tools and the wider technology market

 

While not required, the following would be a plus:

• International work experience or knowledge

• Multi-lingual

 

Brunswick Group Inclusion and Diversity Statement

Maintaining and strengthening a diverse workforce and inclusive workplace are pillars of Brunswick’s culture and key to our future success. Valuing and supporting every colleague as an individual while helping them reach their full potential is critical to attracting and developing our greatest strength – our people. By embracing our differences and diverse perspectives we create richer experiences within our firm and enhance the quality of the ideas and advice that we deliver to our clients.

About Brunswick

Brunswick is a strategic advisory firm focused on critical issues. Our purpose is to help the great value-creating organizations of the world play a more successful role in society.

We advise on critical issues at the center of business, politics and society, and help our clients – the leaders of large, complex organizations – understand and navigate these interconnected worlds. Brunswick is one firm globally, operating as a single profit center. This allows us to respond seamlessly and effectively to clients’ needs wherever they are in the world.

Background

Founded in London in 1987, Brunswick’s global partnership has grown organically to 23 offices in 14 countries. We began as a M&A and financial communications firm and, over time, expanded our capabilities and expertise to crisis communications and communications on other business critical issues. We invested in new offices, sectors and a wider variety of offers for clients such as public and regulatory affairs, major litigation, business and society, cyber, employee engagement and digital. Our in-house creative agency, Merchant Cantos, delivers creative, visual content for clients.

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