Director of Operations

Position Overview

The Director of Operations is a critical, field-based leadership role at Spotless Brands, responsible for overseeing multiunit car wash, lube, and/or retail convenience stores across an assigned geographic market. Reporting directly to the Vice President of Operations, this individual is accountable for delivering operational excellence, scaling marketing growth, driving financial performance, and ensuring a consistent and exceptional customer experience across all sites.

Leading a team of District Managers, the Director of Operations acts as a strategic business partner who works cross-functionally with corporate support center leaders and field operators. In addition to leading a team of District Managers, they also oversee the Customer Experience Coordinator, who provides support on exception-based
customer escalations. The Director of Operations demands an entrepreneurial mindset, exceptional leadership capability, and a data-driven approach to ensure the effective integration of new sites and ongoing performance across the network.

Essential Functions (Other Duties as Assigned)

Operational Leadership
• Directly oversee District Managers, providing coaching, direction, and performance management to ensure
operational excellence across all sites
• Monitor and analyze operational key performance indicators (e.g., labor utilization, throughput, safety,
profitability) to drive data-informed decision-making and continuous improvement
• Conduct regular site visits to ensure compliance with brand standards, assess team member engagement,
validate customer satisfaction, and ensure a safe and secure environment
• Lead cost management initiatives, optimize labor allocation, and enforce budget discipline at the site, district,
and market levels
• Establish and implement scalable systems, processes, and best practices to support growth and network
expansion

Business Development & Market Growth
• Partner with the implementation team to ensure smooth onboarding and integration of new sites within the
market
• Collaborate cross-functionally with corporate support teams (e.g., HR, Marketing, Facilities, Finance) to align
market goals and strategies
• Identify and execute market-specific strategies to expand customer demand, increase revenue, and capture
market share
• Drive the success of new initiatives, services, and technology aimed at enhancing customer experience and
operational efficiencies

People & Performance Management
• Recruit, hire, develop, and retain top talent; ensure proper onboarding, training, and performance development
for District Managers and site-level team members
• Build and sustain a high performing, engaged, and collaborative team culture focused on accountability,
recognition, and continuous improvement
• Facilitate succession planning and career development to build leadership bench strength
• Lead and influence change efforts at the field and site level, ensuring adoption of strategic initiatives and
reinforcing a culture of innovation
• Champion a “One Team” Spotless Brands culture in multi-unit operations, leading change by aligning crossfunctional teams and scaling strategic initiatives for consistent excellence

Collaboration & Communication
• Function as the primary field liaison between operations and broader organization, ensuring clear, consistent,
and timely communication
• Represent market performance in executive-level business reviews, providing actionable insights and solutions
• Collaborate with peer Directors of Operations to share best practices and drive company-wide improvements

Additional Expectations
• Be available to address emergencies and urgent operational needs outside of standard business hours, as
required
• Ensure consistent customer experience and operational excellence across all brands within the portfolio
• Perform other duties as assigned to support the team and the needs of the business

Site Type Variations
• The core responsibilities of the Director of Operations remain consistent across all locations and while core
duties do not change, the operational emphasis may vary slightly depending on the site type:

Express Sites: Prioritize high-throughput exterior wash operations with a strong focus on speed,
automation, and membership sales. These sites typically operate with smaller, leaner teams where
direct leadership is essential.
Full-Service Sites: Include both exterior and in