Director, Credit and Fraud Operations

What We Need
Corpay is seeking to hire a Director of Acquisitions Credit & Fraud Operations to lead strategy and execution across our US Operations Risk team. This position falls under our North American Fuel line of business and is located in Peachtree Corners office in Norcross, GA. In this role, the person has a chance to shape Corpay’s credit and fraud capabilities at scale—blending leadership, analytical horsepower, and operational grit. You will report directly to the SVP of Risk Management and regularly collaborate with your team and other departments.

How We Work
As the Director of Credit and Fraud Operations you will be expected to work in an office environment. Corpay will set you up for success by providing:
• Assigned workspace in Peachtree office
• Company-issued equipment + remote access
• Formal, hands-on training

Role Responsibilities
The responsibilities of the role will include:

Strategy
• Craft and execute a credit and fraud operations roadmap aligned with Corpay’s broader growth strategy.
• Collaborate with cross-functional partners (Sales, Digital, Legal/Compliance, Risk, etc.) to bring the roadmap to life.

Insights & Reporting
• Build best-in-class reporting infrastructure for operations performance.
• Surface key bottlenecks, monitor SLA adherence, and drive process improvements.

Analytics & Optimization
• Use data to identify and drive decisions that reduce risk, increase efficiency, and remove redundant processes.
• Partner with analytics teams to ensure operational practices are informed by high-quality insights.

People Leadership
• Cultivate a high performing, engaged, and inclusive team culture.
• Set meaningful goals for Line of Business (LOB) managers and ensure clarity on ownership and outcomes. (An LOB Manager leads a distinct area within credit/fraud operations—e.g., application review, onboarding, or fraud review.)
• Build the “muscle” of operational execution—one that’s metrics-driven, nimble, and always improving.

Who You Are
A Builder: You love standing up infrastructure, teams, and systems from the ground up—and know how to scale them.
A Hands-On Leader: You’re a player-coach who’s comfortable in the weeds but sees the strategic forest.
A Clear Communicator: You speak with impact and clarity—and know that how you say something matters as much as what you say.
Customer-Obsessed: You're constantly thinking about improving the experience—removing friction, increasing speed, and tightening controls.
Detail-Oriented: You don’t just spot trends—you drill into the queue and know what’s driving them.
Curious: You ask smart questions, learn fast, and help those around you level up.
Operationally Astute: You understand why queues exist, what success looks like in each stage, and how to create meaningful change.

Qualifications & Skills
• Bachelor’s degree in Finance, Risk Management, or related field; Master’s preferred
• 8–10+ years in credit risk or fraud prevention, including 5+ years managing teams
• Demonstrated success designing and implementing operational risk strategies
• Strong understanding of regulatory requirements, analytics, and decision technology platforms

What You Would Have Delivered in Your First 3–6 Months
• Developed a vision to drive high-quality queue reviews while hitting or improving SLAs
• Assessed tech, process, and talent gaps and outlined a build plan
• Delivered analytics that illuminated hidden operational issues and guided enhancements
• Designed test-and-learn pilots to validate hypotheses across fraud/credit levers
• Implemented credit/fraud rule changes with PMO and tech partners (including UAT and production testing)
• Established strong reporting in partnership with offshore analytics teams
• Coached operations and analytics teams to understand each other’s workflows and maximize collaboration

Helped answer critical queue-level questions:
1. Why does this queue exist?
2. How can we shorten or optimize it for both customer experience and risk?


Benefits & Perks
• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose
Corpay is a global leader in business payments, laser focused on developing s