Account Coordinator

Let’s Do This is the online company getting people offline.

We exist to inspire people across the world to come together and experience moments that make them feel alive. We’re currently going after mass participation sports events (Marathons, Triathlons, 10Ks, 5Ks, swim races), where we’re proud to be the global leader.

We’re at a super exciting and rapid stage of our development. We now take over 5million bookings every year, driving growth for our industry from large-scale races like the UK’s London Marathon Events, Great North Run and San Francisco’s Bay To Breakers to hero races like the Hackney Half, the London Triathlon, or grassroots races like those from RunThrough.

We’ve grown exponentially in the UK since our launch in 2017 and are now in the process of expanding within the US market with the same energy our brand represents. We’ve raised $90M to date and were the fastest growing company on YCombinator, and our investors also include Tier 1 VCs NFX, EQT, and legendary individuals Serena Williams and Usain Bolt.

How did we do it?

With an exceptional team. The Let’s Do This team brings in experience ranging from London’s fastest growing start-ups to the world's biggest tech companies, including Facebook, Google, Deliveroo, King and Skyscanner.

We’re passionate about finding fantastic talent to add to an already extraordinary group.Having just been named as one of the Europe’s and the UK’s top 100 startups 2022 by Otta and Top 15 Startups (2021) by Linkedin, it couldn't be a more exciting time to join our team.

The Role

This role will be central to our next phase of growth, and critical to our success in the US. You will be responsible for partnering with the sales team to ensure all of the accounts we bring onboard get the level of support they need for success, from first conversation to going live on our platform. Your mission will be to sit across all relationships we’re working on in the US and to provide the level of behind the scenes support needed to effectively onboard and manage our client base.

These relationships require care and a commitment to the organizers’ mission and passion for putting on their events. To succeed, you’ll need to roll up your sleeves and get involved to truly understand what is important to each account and the level of personalized attention they will need. You’ll need to excel at managing multiple relationships within each prospect, as well as multiple prospects at one time.

You’ll be reporting into the Chief Revenue Officer, as well as providing support to the US sales team. This role will be based in the US and is remote. Much of the conversations with prospective clients will be in-person, so you’ll need to be willing to travel where needed.

Responsibilities

• Provide support to the sales team in order to ensure the relationships we’re working on receive the best customer experience possible
• Provide support to sales team for coordinating cross-functionally internally to achieve necessary requirements for launching sustainable partnerships with our event organizers
• Log notes in salesforce and summaries sent to broader company for visibility, including updates to pipeline progression
• Liaise internally for sales materials required for conversations with prospective clients
• Run point on personalization before and after a meeting with a prospect, including small gifts and thank you cards where appropriate
• Provide support to sales team for booking meetings, scheduling travel and accommodations required for certain meetings
• Act as the designated US-based account support POC during non-UK hours when our UK-based partner success team is unavailable

About you

• You’re coachable, fired up by a challenge and inspired by the chance to be part of a truly mission-driven company
• Passionate about achieving excellence in what you do, highly driven. The ideal candidate will stand out for exceptional achievements inside and outside of the workplace.
• You’re highly organized and able to manage multiple priorities at once while paying close attention to detail
• You have strong interpersonal skills and are not afraid to ask questions or for support in order to perform in your job well
• You’re comfortable working in ambiguity, building the plane while flying and continuing to iterate as product and market evolve
• An appetite to continually be learning and evolving the way you approach things, not afraid to challenge
• You’re proactive and independent, but also a strong team player
• You like to and are willing to travel
• A passion for endurance sports
  

Experience needed

• Entry level role
• Background in endurance space a huge plus, but not required
• Degree preferred
• Salary range $40,000 - $60,000 per annum