SVP, Program Management

Company Description

Dentsu Creative is a collective of agencies at the forefront of culture and innovation. Formed in January of 2021, we are one of the most globally awarded teams across the Dentsu network. Composed of dentsuMB, 360i, and Isobar, amongst other notable agencies, we work with clients to provide solutions that meet people at every single point of their brand journey and are committed to upholding a culture of diversity, equity, and inclusivity.

We are champions for meaningful progress, and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Job Description

As an integral part of the Herbalife team the SVP Program Management is a discipline leader, part of the senior leadership team across the account and responsible for maintaining client and cross-capability internal relationships, team management, delivery oversight, mentorship of delivery team members and the development of client delivery and operational best practices. The SVP PM drives the execution of the Herbalife business, across multiple services lines within Dentsu, and is the ultimate responsibility for the delivery of multifaceted workstreams across a fully integrated landscape to the highest-level of quality and plays an instrumental role in ensuring the successful completion of the work - on time and budget - and according to internal processes and industry best practices.

Responsibilities include:

• Client facing, overarching program and operations lead, managing an account of up to $20MM in annual revenue, not including incremental growth throughout the year
• Manage, develop and mentor a delivery team of 4-6 mid to senior level PMs across the business
• Be a consultant to the Client when it comes to business operations – this may include, but is not limited to consultation on design, digital experience, standing up global capabilities, agile ways of working and overall business transformation and operations
• Be an operational counterpart and partner to the senior leadership team on the Herbalife account – supporting their roles by ensuring there is operational excellence across all aspects of the business internally and externally
• Define, articulate and execute on a cohesive vision for the delivery team on the Herbalife account
• Bring operational ease to teams even when faced with complex internal and external challenges
• Review, refine and improve systems, tools and processes related to the delivery of all client work
• Execute and oversee multi-dependency projects and resolve critical project-based situations
• Develop comprehensive work plans, including determining scopes, developing schedules and budgets that accurately reflect scope of work
• Identify business needs for delivery support and appropriately align resources against those needs – responsibility includes educating teams when necessary, on roles and responsibilities
• Set clear expectations with the team for their role in delivering to the project
• See beyond explicit assignments and identify broader, longer-term opportunities or ways to improve current client deliverables, processes and ways of working
• Partner with clients, vendors and partner agencies in a positive, professional and constructive way to establish solid relationships
• Lead client discussions on large scale and multi-faceted project plans, to ensure Client understands tradeoffs and approval process for each
• Consistently set clear expectations for tasks and deliverables internally and externally – and be able to delegate appropriately and successfully to the delivery team on the account
• Communicate scope changes, resourcing and financial implications in a clear and timely manner both internally and to clients
• Identify gaps in project plans and educate the team, or coach them to solutions
• Is the ultimate escalation point for the delivery team on the Herbalife account and escalates issues above and to clients appropriately, proactively and professionally at all times
• Forge strong relationships with multi-discipline internal and cross-service line Dentsu teams in addition to Herbalife clients – demonstrate ability to manage at various levels from top-down, bottom-up and across
• Successfully lead large, cross-service line teams to develop risk mitigation plans (when appropriate)
• Demonstrate the ability to negotiate conflict, manage differences of opinion, and communicate with difficu