Jobs and Careers

Clinical Implementation Specialist

New York City, United StatesRemotefull_timeVerifiedPosted 16 Aug 2024

About the role

Lead the future of dental care.

Overjet is the global leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.

Simply put, there’s no better place to accelerate your career. Come join us!

The Role

Our Customer Success Team is looking for an engaging, detail-oriented, and process-driven Clinical Implementation Specialist who will be responsible for onboarding and training our dental offices on the Overjet Practice Intelligence Platform. The ideal candidate has experience working in a dental practice as a hygienist or dental assistant.

Responsibilities

Guide customers through setting up and using Overjet software.
Plan and execute comprehensive training programs across all Overjet offices, adapting to both in-person and virtual environments to maximize product adoption and integration.
Act as the primary consultant and resource for internal and external stakeholders during the Overjet onboarding process, significantly influencing customer acceptance and utilization.
Initiate in-depth discussions with customers to gather valuable feedback, identifying opportunities for product and service enhancements.
Collaborate with internal teams to effectively manage and streamline the entire training process, ensuring consistency and quality.
Use your knowledge of dental practices to help dentists and their teams get the most out of Overjet.
Ensure customers achieve proficiency in using the Overjet platform within the first 30 days of onboarding.

Qualifications

Bachelor's degree or significant relevant experience.
5+ years of experience in training roles in SaaS, dental, or related fields.
Experience working in a dental practice as a hygienist or dental assistant.
Proven ability in implementing processes and building new procedures in fast-growing. environments, reflecting strong organizational skills.
Exceptional communication and interpersonal skills, essential for effective training and team collaboration.
A strong enthusiasm for learning about artificial intelligence, insurance, dentistry, and technology,
Willingness to travel 10-15% as needed.

Why Overjet?

Competitive Compensation and Equity
401k plans with a matching program
Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
Life and AD+D Insurance
8 weeks Paid Parental Leave
Optional HSA with Employer contribution
Flexible Time Off and company paid holidays
Annual Learning and Development Stipend
Work from Home Stipend

Overjet's Values

Excellence: We set ambitious goals and strive for excellence.
Velocity: We focus, act with urgency, and deliver results.
Ownership: We take ownership, dive deep and solve problems.
Win-win: We play to win, setting ourselves and our customers up for success.
Growth: We stay curious, seek feedback, and continuously learn and grow.

Why Overjet?

Competitive Compensation and Equity
401k plans with a matching program
Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
Life and AD+D Insurance
8 weeks Paid Parental Leave
Optional HSA with Employer contribution
Flexible Time Off and company paid holidays
Annual Learning and Development Stipend
Work from Home Stipend

Overjet's Values