Field Coordination Specialist

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders, united by a common goal – To build the future of predictive maintenance.  

We are seeking a Field Coordination Specialist to diagnose problems and rapidly execute appropriate solutions to ensure our clients' uptime targets are met. 

* Must be willing to work weekends as required. 

Who You Are: 

• Some form of technical support or equivalent experience  
• 2+ years of customer service interaction in a startup environment 
• Experience with CRM platforms (Salesforce proficiency required)  
• Ability to use remote communication tools to interact and add value to internal and external stakeholders (ie. Zoom, Slack, etc)  
• Outbound phone customer service preferred 
• Some college preferred.
• You want to be an integral part of creating the future of condition-based monitoring with industrial manufacturers  
• You pride yourself on delivering the absolute best customer experience possible  
• You are comfortable working autonomously, in a fully remote environment, through daily tasks and challenges  
• You have a start-up mindset and an ardent desire to help build a great company from the early stages  
• You are the epitome of a team player who communicates and collaborates with other team members and divisions fluidly  
• You are an eternal optimist and know that every issue is an opportunity to show how great our customer support process is  
• You possess great empathy and can solve customer problems with speed and precision when problems arise  
• You are obsessed with our customers and creating a world class customer experience   
• You have a growth mindset and are not happy with the status quo or doing the same thing day in and day out  
• You know that great things can be accomplished when intelligent, passionate people work together toward a common goal  
• You have no problem jumping in to support the team wherever that may be, regardless of defined role

What You'll Do:

• Rapidly respond to and address field technician concerns as they arise 
• Develop a deep knowledge of company software and hardware solutions to deliver the right solution to customer and internal challenges  
• Manage multiple incoming streams of incoming scheduling requests coming in via software, phone, email, and Slack 
• Coordinate with internal and external stakeholders as needed to address more challenging concerns and ensure a long-term solution  
• Work internally across multiple departments to ensure and support the delivery of a world class customer experience 
• Build a strong, trusting relationship with internal stakeholders through fluid and timely communication  
• Identify opportunities to proactively address potential challenges  
• Utilize numerous software tools to accurately diagnose problems and proceed with the correct solution  
• Assist our Field Service Team via timely confirmation of on-site visits and facility reviews 
• Schedule and confirm work orders for the Field Service Team. 
• Work with our Partner organizations to fulfill a seamless experience for their customers 
• Respond to inventory concerns raised by our supply chain team to account for hardware 
• Other responsibilities as directed by the Field Coordination Manager. 

 What We Offer: 

AssetWatch is a remote-first rapidly growing startup providing a game changing condition monitoring platform and mobile experience in the industrial manufac