Regional Senior Security Manager

Regional Senior Security Manager

 

JOB SUMMARY: 

The Regional Senior Security Manager (RAM) assumes a multifaceted role responsible for the seamless management of guard service operations and security-related functions within the client's Massachusetts footprint. This entails fostering client satisfaction, resolving conflicts, and overseeing various operational aspects, including scheduling, staffing, billing, training, and compliance.

 

BENEFITS:

Depending on experience, Securitas will offer a starting salary of $114,000, in addition to a full benefits package that includes:

 

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 floating holidays, and 6 sick days
• 401K

  

KEY RESPONSIBILITIES:

1. Core Values and Client Relations:

• Exemplify Securitas’ Core Values.
• Act as the primary point of contact for the client, ensuring high-quality services and client satisfaction.

2. Service Quality and Compliance:

• Continuously assess service quality and proactively address issues.
• Develop and implement training programs and ensure compliance with regulations.
• Establish and maintain performance metrics and KPIs.

3. Global Coordination and Networking:

• Collaborate with the Global Program Director (GPD) to align with global security objectives and initiatives.
• Identify and utilize networking opportunities for standardizing processes and service delivery.

4. Staff Development and Management:

• Oversee staff development, provide feedback and coaching.
• Ensure proper scheduling, staffing, and cost efficiencies.
• Administer resolutions to issues and discipline as needed.

5. Operational and Financial Oversight:

• Manage invoice and payment processes, including expenditures.
• Collaborate on policy and procedure management.
• Monitor client credits and adjust as necessary.

6. Communication and Coordination:

• Maintain ongoing communication with all stakeholders.
• Prepare, develop, and deliver dynamic quarterly business reviews (QBRs). 
• Perform any additional duties as assigned by the Global Program Director.

 

The functions listed describe the business purpose of this job.  Specific duties or tasks may vary and be documented separately.  The employee might not be required to perform all functions listed.  Additional duties may be assigned, and functions may be modified, according to business necessity.

 

All assigned duties or tasks are deemed part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed other (non-essential) functions.

 

Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein.

 

In performing functions, duties, or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Employees are required to notify superiors upon becoming aware of unsafe working conditions.

 

All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

 

MINIMUM HIRING STANDARDS:

• Additional qualifications may be specified and receive preference, depending upon the nature of the position.
• Must be willing to participate in the Company’s pre-employment screening process including drug testing and background investigation.
• Must have a reliable means o