Sr Manager, Internal Controls

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

What you need to know about the role

As a Business Risk & Controls Senior Manager for the Consumer Group, you will directly support the Venmo business by developing, managing and executing day-to-day first line risk management program activities to ensure the delivery of great customer and merchant experiences and regulatory compliance.

Key responsibilities include, but are not limited to, creating the risk and control framework including process, risk and control documentation and creating risk-based controls monitoring and testing plans. In addition, you will be responsible for ensuring timely root cause analysis, management and resolution of issues that occur; timely completion of required Product Change Review takes for new product and feature launches and enhancements; oversight of third-party risk management; and ensuring timely response to internal and external audit and exam requests.

This role will be a vital member of the Consumer Group Business Risk and Controls team with responsibility for providing risk and control management expertise to support the successful growth and expansion of the Venmo business. You will have end to end, first line risk and control program responsibility and will create, execute and maintain all risk management programs and processes to ensure operational excellence and appropriate levels of risk mitigation.

To do this, you will:
• Use your risk management expertise to work closely with business leaders and product managers to solve complex problems, identify and mitigate risks
• Create and execute plans to build an effective risk management foundation and framework
• Build strong relationships and proactively collaborate with a cross functional team that will include product managers, project managers, engineers, analytics, second line of defense partners, compliance, audit, and legal.
• Support growth initiatives by developing recommendations for achieving the right risk/reward tradeoff within complex projects and timelines
• Develop and launch control monitoring and testing plans leveraging automation where possible to monitor risk trends

Job Description:

Essential Responsibilities:

• Lead complex projects related to internal controls and risk management.
• Resolve complex problems by applying specialized knowledge in internal controls.
• Develop methods and procedures for new assignments to improve internal control processes.
• Collaborate with cross-functional teams to implement best practices in internal controls.
• Analyze current business trends to inform int