Principal, Technical Program Manager

Position Summary...

What you'll do...

Role summary:
The (USA) Principal, Technical Program Manager leads complex, large-scale technology programs by defining goals, managing cross-functional dependencies, and driving delivery across multiple teams. This role requires expertise in program and risk management, technical design, and stakeholder engagement to ensure scalable, high-quality solutions. The position involves overseeing end-to-end program execution, resolving ambiguities, and promoting operational excellence while mentoring team members. The Principal Program Manager collaborates with stakeholders to align priorities, mitigate risks, and deliver impactful results that support strategic business objectives and continuous improvement initiatives.
About the team:
The Customer Care Technology team at Walmart Global Tech develops advanced customer service solutions for millions worldwide. Comprising software engineers, data scientists, and machine learning experts, the team leverages cutting-edge GenAI technology to enhance enterprise applications. As part of the Enterprise Business Systems organization, the team focuses on delivering scalable, high-quality systems that improve customer experiences and operational efficiency. Their mission supports Walmart’s commitment to helping customers save money and live better by driving innovation, managing complex programs, and ensuring seamless integration across technology platforms and services.
What you'll do:

• Lead and manage large-scale technical programs, defining goals, timelines, and resource allocation across multiple teams and dependencies.
• Drive end-to-end technology solutions by collaborating on system design, architecture, and infrastructure to ensure scalability, availability, and performance.
• Identify risks, develop mitigation plans, and resolve issues to maintain program momentum and delivery quality.
• Establish and improve standardized workflows, processes, and automation techniques to enhance program efficiency and outcomes.
• Communicate progress, risks, and impacts clearly to stakeholders, ensuring alignment and informed decision-making.
• Mentor team members on best practices in program and technical management.

What you'll bring:

• Extensive experience in program and project management, including risk and stakeholder management across complex, cross-functional initiatives.
• Proven ability to define and execute end-to-end technology solutions with strong knowledge of systems architecture, technical design, and cloud infrastructure.
• Expertise in driving program planning, resource alignment, and delivery of scalable, high-availability systems while managing dependencies and mitigating risks.
• Strong communication skills to align multiple stakeholders, provide clear reporting, and resolve ambiguities effectively.
• Demonstrated leadership in mentoring teams, improving workflows, and fostering operational excellence.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Bene