Benefit Programs Supervisor (Chesterfield-Colonial Heights)

This job announcement is a courtesy job post for the Chesterfield-Colonial Heights local Social Services agency. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency’s city or county website/job board(s). 

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Customer Experience: It’s Our Business, It’s Our Passion. 

The Chesterfield-Colonial Heights Department of Social Services is seeking to hire a Benefit Programs Supervisor to help individuals and families in Chesterfield County and Colonial Heights navigate Benefit Programs such as SNAP, TANF, and Medicaid while providing excellent customer service.

 

What You Do and How You Do It:

The Benefit Programs Supervisor coaches and trains staff to achieve performance excellence in customer service and benefit eligibility determination. This includes equipping staff with the necessary skills and knowledge to navigate complex program policies and procedures. You will also be a change agent, adept at managing change and facilitating the adjustments needed for the team to seamlessly embrace new practices and benefit program policies.

Beyond personnel management, the Benefit Programs Supervisor is crucial in operational efficiency. You will help to develop efficient workflows for ongoing program development/caseload management, constantly seeking ways to optimize processes and enhance productivity. Program effectiveness is rigorously monitored through the review and evaluation of data, utilizing various program evaluation methods to identify areas for improvement and ensure desired outcomes are met. You will need to be able to handle complex and challenging cases, making informed decisions on difficult and unusual situations that require specialized expertise. It will be your responsibility to serve as a vital liaison to other agencies and workgroups, fostering collaboration and ensuring seamless coordination across different entities. Furthermore, you are responsible for monitoring the expenditures of the unit's programs, ensuring fiscal responsibility and adherence to budget allocations.

In times of crisis, the Benefit Programs Supervisor’s leadership extends to managing an Emergency Shelter Team during natural disasters, reporting to shelter duty as required to provide essential support and services to affected individuals. This role will also perform other duties as required to support the overall mission and objectives of the department.

Here's What You Need:

• Bachelor’s degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems.
• Considerable knowledge of principles and practices of effective supervision, to include casework supervision

We’re Looking for Ideal Candidates Who Have:

• Excellent organizational, time management, oral/written communication, interpersonal, public relations and supervisory skills preferred.
• Ability to plan and supervise work activities, including service delivery, training, recordkeeping duties, and organizational operations preferred.
• Considerable experience in determining eligibility for social services benefit programs preferred.
• Experience as a Lead or Senior worker preferred.
• Knowledge of IV-E foster care, Medicaid, and other Federal, State, and local regulations preferred.
• Knowledge of public assistance programs such as Supplemental Nutrition Assistance Program, Temporary Assistance for Needy Families, Child Care, General Relief, and Refugee Assistance preferred.
• The ability to review cases, policies and procedures for accuracy, efficiency and quality assurance  
• Broad awareness of current trends in management consulting, organizational development, and administration of public and private for-prof