Senior Service Specialist, Building Automation

Description

Senior Service Specialist Position Responsibilities

• Complete accurate and detailed service reports for the customer and the organization in a timely manner to allow for accurate invoicing and job cost tracking.
• Provide custom systems integrations, detailed systems upgrade planning and execution, system audits and consultation, and/or database management and manipulation.
• Work startup of Building Automation Systems on small service jobs.
• Provide training to customers on electronic control systems operations.
• Participate in the set up and configuration of PC workstations, user interfaces, data servers, IP Networking devices, protocols, routers, switches, mass storage devices and hubs. Confirm proper network performance.
• Perform operational testing or troubleshooting of Sequences of Operation, Verification and Acceptance: Runs reports to analyze system operation, works with customer to demonstrate system operation and verify consistency with the Service Contract/Project scope of work.
• Use well developed troubleshooting skills and respond to and resolve a variety of customer service calls with Building Automation Systems (such as Siemens Desigo CC, ABB and others), schedule service contract work, and emergency and after-hours calls on a timely basis.
• Provide technical support to end users and mentor/assist junior team members when applicable.
• Communicate effectively with and work with the other members of the team consistently to improve overall operations of the Service Department and company.
• Work in collaboration with Account Managers to promote the sale of add-on work.
• Keep customers advised of the nature of service provided, outstanding issues, and recommended system improvements, upgrades, and/or repairs.
• Work with equipment vendors to coordinate communication protocols, encryption, and database requirements for integration to their systems.
• Travel to BAS customer sites and some active construction sites for work daily.
• Perform physical activities including lifting, carrying, climbing ladders, and climbing stairs.
• Adhere to safety guidelines and requirements as established by company policies and practices.
• Perform all other duties as assigned.

Requirements

Senior Service Specialist Qualifications

• Associates Degree in electronics or equivalent experience.
• 5 or more years of experience installing, programming, and troubleshooting building automation controls systems.
• PC applications (word processing and spreadsheet programs).
• Experience with Desigo CC, ABB is a plus.
• Extensive knowledge of a variety of electronic or direct digital controls systems (DDC), and ability to test and write modifications to systems software in multiple languages with little oversight.
• Proven experience in the integration of various industry protocols, such as BACnet, N2, Modbus, Siemens P1/P2 protocols etc.
• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Skilled in programming, start-up, checkout, and troubleshooting complex Building Automation Systems.
• Excellent verbal and written communication skills.