DIRECTOR, ACCOUNT OPERATIONS- HYBRID

 Salary: $120,000-$130,000 + bonus eligible

 

 

Founded in 1996, Waveguide LLC is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on-site technology management and workplace data analytics. Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland.

Our award-winning designers and consultants create world-class communication environments that look as good as they perform. And our data analytics solutions empower facility managers with the resource insights they need to optimize building performance and our clients’ technology investment.

Our trusted AV operations teams are among the most experienced and highly qualified in our industry. They are at our clients’ side to tackle the daily technical and logistical challenges of their meetings and events so they can focus on what matters most.

At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how we apply our expertise to meet our clients’ needs. Together, we help create strategic technology plans that reflect the way people live, learn and work. We help design efficient buildings and infrastructure that save dollars and make sense. And we design effective technology systems regular people can actually use. But we’re only as good as our people.

We are seeking associates who are passionate, creative thinkers and who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions.

Within Compass Group, Waveguide is part of the Eurest family that provides dining services to local, regional and national companies across the United States. Services include operating employee dining centers, on-site catering, executive dining rooms, and other managed services.

PROFILE

The Directors Program is focused on two separate areas:

First is administrative oversight and accountability of team members and program managers
Second is the management and delivery of strategic value initiatives.
The Managing Director and Director team will provide leadership and mentorship to the frontline team on a regular basis.

The Director’s main role is to provide administration and accountability to the hospitality managers, program managers and program team members.
The Director, Account Operations’ responsibility is to deliver oversight and accountability to the successful partnership with the client, the operation of the client site, the deployment of strategic initiatives by the program managers and the delivery of service by all frontline team members in their account portfolio.

The administrative deliverables regarding the onsite team’s daily activities, the successful deployment of the scope of work and the financial health of the client account are the sole responsibility of the Director, Account Operations.
The Technology Hospitality Manager or the Client Experience Manager will report directly to them.

The Director, Account Operations will report directly to the Senior Director, Account Operations
 
 

PERFORMANCE

• Develop a weekly cadence with the Managers at all client sites
• Develop a weekly cadence with the client managers and client stakeholders at all sites
• Gather and report all administrative and financial data back to Senior Director, Account Operations on a regular basis
• Ensure that all AV technical requirements are met by managing and directing the efforts of each client site and its Technology Hospitality Manager or Client Experience Manager
• Oversee the development of all QBR and MBR presentations with the Technology Hospitality Manager or Client Experience Manager
• Receive and review all client data regarding preventative maintenance, room inventory, room utilization, etc. from client management
• Ensure all managers are actively engaged with their team members for communication, culture and training
• Hold all managers accountable to their individual duties and assignments
• Be ready to answer any and all questions from either the leadership of Waveguide or the client at anytime and within a moment’s notice
• Be responsible for the financial health of the all accounts within your client portfolio
• Recruiting, interviewing, hiring and firing of all team members on the frontline