Customer Onboarding Specialist

About the Job

Marta.de is the first online platform in Europe for elderly care at home. We help interested caregivers find families who are looking for caregiving services at home via an innovative technology that is unique in the field of 24h care.

Our aim is to understand in depth both the needs of the families and the skills of caregivers using our platform.

We strive to address the problems families face with their aging loved-ones as well those the caregivers confront when seeking an assignment through technology so as to give patients the opportunity to age gracefully in a familiar environment and caregivers the chance to excel at their jobs. 

Join the marta team now!

We are looking for a Caregiver Onboarding Manager to join a young, dynamic and high-performing team in Sibiu.

Your Role in our team

Your main responsibility is to contact caregivers that have expressed interest in working under the marta franchise in order to present the product, explain the terms and conditions of collaboration, and assess their fit with the marta offering. You will:

• Conduct phone calls with platform users to present marta offering and terms and conditions of collaboration (no cold calls)

• Guide interested customers/platform users to build profile so as to achieve maximum benefits from platform

• Respond to online inquiries on various social media platforms

• Resolve issues raised by users quickly and efficiently 

• Understand in-depth and detail the marta product and terms of collaboration

• Maintain careful, detailed and precise records in CRM tool about customer interactions

Your Profile

• Have 2 years experience in a customer service role

• You are an open and communicative person, and you enjoy working with people 

• You are at ease on the phone and able to present product offering confidently

• You are able to work efficiently and independently

• You speak fluent Romanian and English; knowledge of German is an advantage

• You are familiar with the Google Workspace suite of products and other digital tools (Slack, Salesforce, etc.)

Why marta?

We offer you

• A top package: salary + meal vouchers + private health insurance

• A modern, open and comfortable work environment in Sibiu

• The chance to develop professionally in a young, dynamic and high-performing tech start-up