National Support Manager – Mass Spectrometry

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The Position

National Support Manager – Mass Spectrometry

A healthier future is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Opportunity:
We are building a Mass Spectrometry squad, who will support our groundbreaking Mass Spectrometry instrumentation. As a leader, you’ll play a pivotal role in shaping and developing this team, fostering a culture of servant leadership, autonomy, and continuous improvement. This role requires a strategic mindset, with a focus on team development, driving process improvement, and empowering individuals to perform at their best. 

As a National Support Manager, you will:

• Lead with a strong stakeholder management approach by implementing and tracking key performance metrics to measure success, drive accountability, and determine when to advocate for investment or optimize resources.

• Oversee technical and support teams delivering instrument installation, implementation, evaluation, and customer training, while driving business growth and achieving financial goals.

• Support senior leadership in departmental operations by managing staff, budgets, and resources. Drive results through  planning, achieving goals, and overseeing all employment decisions, including hiring, training, and performance management.

• Ensure proper record-keeping, schedule responses to critical situations, and collaborate with design teams to resolve technical issues.

• Provide top-tier customer service by anticipating client needs, resolving concerns efficiently, and ensuring a seamless experience that fosters long-term satisfaction and loyalty.

• Lead and drive impactful process improvement initiatives to enhance efficiency and effectiveness.

This is a field based role – the territory is the United States. Ideal candidate to live within 50 miles of a metropolitan airport. Availability to travel nationwide up to 75%. This includes global travel.

Who You Are:

• Bachelor's degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory, or equivalent education and work

• 3 years of experience in clinical laboratory, health environment or diagnostics industry

• 1 year of previous management or supervisory experience, or demonstrated leadership skills

Preferred Requirements:

• A strong people leader with a passion for developing and empowering individuals 

• An experienced people leader adept at managing teams through complex customer interactions, demonstrating effective problem-solving to resolve challenging situations and ensure positive outcomes

• Ability to learn Roche product lines, equipment, products and/or systems, specifically Mass Spectrometry experience

• Master’s Degree, or 5+ years of prior leadership experience

Relocation benefits are not available for this job posting

The expected salary range for this position based on the primary location of Indiana is 119,600.00 - 222,200.00.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits