Director, Services

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

 

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

 

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

The Service Director is responsible for leading a team through providing high-level consultative, infrastructure-related services to clients within the environment, normally on a regional or national scale. This position overseas and identifies marketable services and delivers those services for clients on a billable basis through partnering with management to identify and market other services to client bases and providing a transition of information and responsibility to the end user.

Responsibilities

 

• Researches and evaluates client system and storage infrastructure and architecture; draws conclusions; and develops recommendations in accordance with engagement objectives
• Identifies and resolves project issues with clients
• Supports sales team with proposal responses, SOW preparation, pre sales efforts
• Ensures installation/implementation of server, storage and software solutions
• Implements solutions and manages large-scale, mission-critical storage environments
• Delivers briefings, status reports, presentations, and milestone deliverables to clients and prospects
• Promotes and practices teamwork within and with client project personnel
• Imposes the highest practical level of quality in all assignments
• Identifies, and communicates to the client, the value inherent in work being performed and the importance of each deliverable
• Identifies client prospects, and engagement opportunities within those projects
• Works with Sales personnel, the Practice Managers, and Management to pursue opportunities
• Writes proposal components or letters of understanding, as needed, to respond to RFPs and other marketing situations
• Works with the Practice Managers and Management to develop and/or adopt specific techniques for addressing client needs in an assigned area
• Cultivates strong client relationships, which lead to further work with existing clients
• Maintains a current understanding of relevant technical issues through self-training, reading, hands-on experience, coursework, and attendance at briefings and conferences for the highest level of intellectual understanding of Best Practices
• Maintains relationships with vendor personnel at appropriate levels as a resource for obtaining correct and current information about products, strategies, and approaches
• Cultivates relationships with partners, suppliers in order to develop and share understanding of technology roadmaps within C1S
• Converts detailed understanding of products and services into C1 Solution’s, which are valuable to clients, in a specified area of IBM’s Power technology

Qualifications

Required Qualifications

• 8 to 10 years of Data Center and implementation experience
• Minimum 5 years previous supervisory experience
• Certified with IBMs  technology (Power7, AIX, PowerHA, TSM)
• At least 5 years of experience with AIX
• At least 3 years of experience with PowerVM
• At least 3 years of experience with VMware or a competitive virtualization software solution
• Knowledge of Storage Area Networks and IBM branded storage (V7000, SVC, XIV, DS8K, DS5K)
• Knowledge of Storage Area Networks (SAN) utilizing ISCSI
• Detail oriented and willing to work as part of a team
• Customer service oriented to provide the highest level of customer satisfaction
• Strong troubleshooting, research and communications skills
• Ability to multitask on multiple clients' needs

 

Desired/Preferred Qualifications

• Experience with different SAN hardware preferred
• Experience with Backup Solutions & Server hardware preferred

Additional Information

C1 BENEFITS* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

* RX Home Delivery

* HSA with Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision (2 plans: 12-m