Accounts Receivable Specialist II

About ShiftKey

ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com.

The role 

The Accounts Receivable Specialist II will be responsible for tracking and collecting open AR, timely research and resolution of outstanding payment issues, and monitoring and resolution of cash applications. The Accounts Receivable Specialist II will be engaged in process improvement activities as well as training accounts receivable team members.

Where you’ll work 

This is a hybrid role and requires in-office collaboration four times per week. This position is located in Irving, Tx.  

What you’ll be doing 

• Understands unique customer payment processes and effectively implements strategies that affect prompt payment from customers. 

• Diligently uncovers customer and billing issues and takes appropriate action to resolve issues preventing customers from making prompt payments.

• Executes established guidelines and takes collection action when necessary.

• Meets or exceeds key performance metrics and goals, including % of A/R greater than 90 days, daily calls, promise to pays’ etc.

• Consistently follows up on aged accounts, and receivable items, and tracks the status of contact and payment through contact logs, noting the nature of each contact, results, and any follow-up action that must occur.  Independently follows through on required actions.

• Accurately prepares customer statements and aging files as needed. Review the aging of past due invoices and unapplied payments; follow up with the customer and/or sales team to ensure timely resolution of disputed and/or unpaid invoices.

• Proactively conducts account research and analysis in a timely manner, sharing knowledge with team members in a collaborative manner.

• Proactively monitors unapplied cash and assists in cash application corrections.

• Utilize customer portals and third-party programs for special billing, research, and dispute/claim handling for assigned accounts.

• Appropriately escalates issues and recommends action plans/resources for implementation. 

• Swiftly brings recurring issues and discrepancies to management's attention and collaboratively works to implement sustainable solutions.

• Communicate timely and effectively with sales and facility staff to obtain documentation to resolve customer questions, disputes, credits, short pays, etc.

What you’ll need 

• Associate's Degree in Finance, Accounting, or Business preferred.

• 4+ years of business-to-business experience in an Accounts Receivable role.

• Strong experience with ShiftKey’s core technology applications, including NetSuite, HighRadius, Salesforce, Microsoft Office 365, Google Suite, and Slack products, as well as the ability to learn new applications quickly.

• Effective interpersonal and communication skills (verbal and written); able to interface with personnel at all levels (internally and externally) as a result of strong customer service skills.

• Proactively leverage and share knowledge with colleagues.

• Skillful attention to detail and self-assurance of the quality of work performed.

• Analytical and problem-solving skills.

• Independent worker with the ability to achieve goals and targets as well as thrive in a busy, time-sensitive environment.

Perks of working for ShiftKey: 

• Inclusive and collaborative work environment 

• “Cool” office spaces making the hybrid work environment fun and engaging

• Comprehensive health, vision, and dental coverage 

• Benefits effective as of first day 

• Progressive PTO & Company-paid holidays with a broad selection of floating holidays to honor employees’ diverse needs 

• 100% 401(k) employer match up to 6% 

• Paid parental leave 

• Investment in your wellness: access to mental health