Director - Client Engagement Strategist

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

As a Client Engagement Strategist, you will be at the forefront in shaping interactions with our key clients in North America (NA) Visa Direct (VD). Your main responsibility will be to craft compelling, persuasive storytelling and narratives that align Visa solutions with the needs and goals of our top clients. The successful candidate will spearhead and guide our teams to obsess about our clients, creating experiences that highlight the potential of enhanced engagement between clients and Visa.

Our ideal candidate is a strategic thinker with a knack for storytelling. If you are passionate about building strong, long-term relationships with clients and have a talent for creating persuasive presentations, we would like to meet you.

The role reports to the NAVD Chief of Staff and part of the Business Strategy and Planning Office, comprised of payments professionals with strong critical thinking and problem-solving skills dedicated to achieving our high growth goals for Visa Direct.

Duties and Responsibilities

• Responsible for the development and execution success of pitches to senior client executives of our most critical sales opportunities, directing meeting agenda, content and Visa storyline

• Spearhead and create a cohesive and compelling unified money movement narrative by engaging and rallying multiple senior leaders at Visa across sales, product and marketing

• Lead and coordinate the development and design of high-impact pitch decks and presentations for key client/prospects, drawing on market insights and client strategies

• Identify target segments to engage from a wide range of new sales and up/cross sell opportunities to create new sales and revenue generating prospects, and set strategic direction on the effective pitch approach

• Understand the business needs and objectives of our key clients to tailor presentations and pitches accordingly

• Work closely with creative teams to shape, polish and ship impactful experiences and business development assets

• Collaborate with internal teams to gather necessary information and data to create persuasive narratives

• Create and develop storylines and narratives to showcase money movement to internal sales leadership where needed

• Develop and disseminate best practices to empower business development and account managers across the team to utilize strategies for client engagement

• Monitor and report on the effectiveness of our client engagement strategies, making improvements as necessary

• Contribute to the development of go-to-market strategies and collateral, providing feedback from client engagements

• Continuously review the NA payment landscape and recommend, develop, and implement new and creative approaches to growing Visa's money movement business

• Develop a comprehensive understanding of all Visa Direct products and services

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 7+ years of experience in client-facing roles or internal marketing, communications, business development or other similar roles
• Payments industry experience preferred
• Excellent communication and presentation skills
• Proactive self-starter who takes ownership of their own learning and success
• Strong organizational skills and attention to detail
• Strong team player, self-motivated and the ability to