Director, Security

Company:

At Brightline, we believe in creating meaningful connections through exceptional experiences. We’re creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you’re optimistic, forward-thinking, and interested in shaping the future of travel with us, we’d love to hear from you.

Your Purpose:

If you have the courage to lead, build strong relationships with people across different perspectives, and are driven to make things happen for your teammates, this is the perfect opportunity! 

Your Role:

• Plan and execute Brightline’s public safety mission in your South Florida area of responsibility (AOR) by developing relationships with law enforcement partners and organizing a strategy of enforcement and education to promote rail safety.
• Oversee physical plant security for stations in your AOR by ensuring that hardware, technology, policies, and teammate training promote a secure environment.
• Understand and enforce contracts with security contractors and equipment vendors, and recommend opportunities to drive value for the company by engaging alternate contractors or improving contract terms.
• Proactively collaborate with transit agency partners including South Florida Regional Transportation Authority (Tri-Rail), Miami-Dade Transit, and Broward County Transit on security and safety matters.
• Develop strategies to improve fare enforcement, balancing revenue targets with guest experience-oriented atmosphere.
• Lead a team of management personnel and front-line teammates to carry out department objectives and enforce company policies.
• Establish department safety goals and continually evaluate performance, adjusting tactics as necessary.
• Oversee multiple facilities and geographical locations.
• Communicate and coordinate with senior executives and other stakeholders.
• Review implement and update standard operating procedures.
• Analyze and conduct performance evaluations of managers.
• Be able to cover duties the Assistant Vice President of Safety and Security Officer as needed to ensure round-the-clock leadership coverage.
• Coordinate with all business lines within Brightline, including transportation, construction, mechanical, stations/on board team, engineering, marketing, HR, legal, risk management, finance and commercial.
• Respond to any issue or delay with a Brightline train or incident affecting the corridor.
• Perform a thorough investigation for Brightline in the event of an incident or criminal act in a timely manner.
• Coordinate with on-scene responders, Brightline staff to include our risk management team during and after incidents.
• Establish continuity and planning efforts with external partners as defined by senior leadership.
• Ensure compliance and effectiveness of security screening efforts, security of equipment and facilities as well as the right-of-way and stations in accordance with established policy and procedures.
• Liaise with first responders such as medical examiner’s office, law enforcement, and Fire/EMS departments.
• Prepare and complete detailed staffing schedules, time sheets, compliance reports, incident reports, and weekly/ monthly KPIs.
• Provide preliminary data for criminal and administrative investigations.
• Perform regular site visits to the stations and facilities to ensure Policies & Procedures, Post Orders, Uniform, Site Safety, and Brightline Standards are being met at each site. Be able to document said findings and take corrective action including discipline, coaching, etc.
• Establish work schedules for employees to maximize productivity in relation to our key performance indicators.
• Participate in Brightline’s Safety Campaign through Operation Lifesaver and other training.
• Proactively patrol Brightline locations and right of way to aid in prevention of acts of vandalism, graffiti, trespassing and prohibited behavior in and around the rail corridor.
• Be able to perform all security officer related duties and be knowledgeable of all site Post Orders. May be required to fill in as an extra security relief in the event a post is not filled at any station.
• Participate actively, and lead when necessary, scheduled staff meetings.
• Conduct On-the-Job Training (OJT) as needed for new officers or refresher training for current teammates.
• Promote and maintain positive field officer morale.
• Collect and deliver all necessary documents from/to sites.
• Maintain and update all reports in computer database including Daily Activities Reports, Incidents, and Aided Cases.
• Will be required to work evenings, weekends, and holidays.

We are a new business mode