Sr. Manager, Business Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

PayPal's Consumer Product team is seeking a Sr. Manager, Business Operations. This position will support and coordinate the Consumer Product team and its leadership in all aspects of business operations. The primary focus of this role will be to optimizing business operations and streamline workforce planning and budgeting activities. Additionally, the individual will have the opportunity to work on diverse projects that directly and significantly impact business initiatives.

Meet our team:
The Consumer Product team at PayPal is responsible for defining and delivering the product vision, strategy, and roadmap for PayPal’s consumer experiences. From sending money to earning rewards to managing finances, we focus on building simple, trusted, and engaging products that empower millions of consumers around the world.

We lead the end-to-end product lifecycle—grounded in customer insights, market dynamics, and business impact—and work closely with our cross-functional partners in design, engineering, marketing, analytics, and operations to bring our ideas to life.

Our portfolio includes the PayPal app, peer-to-peer payments, financial tools, rewards and loyalty, and the broader money movement ecosystem. We’re a team of passionate product leaders who thrive on solving complex problems, moving quickly, and building experiences that make a meaningful difference in people’s financial lives.

Your way to impact:
In this role, you will play a key part in operationalizing strategic goals across Consumer Product by coordinating operating rhythms, (SteerCo, OKR), workforce planning, budget management, and employee engagement initiatives. Your contributions will directly impact the organization’s operational efficiency and cross-functional alignment, providing foundational support that enables our team to achieve ambitious goals.

Your day to day:
In your day to day role you will
• Lead workforce planning and resource management activities, aligning with HR and Finance to ensure optimal headcount and budget alignment.
• Own budget planning and tracking activities, working closely with Finance to forecast and manage budgetary requirements.
• Coordinate business operations activities, including operating cadences, executive presentations, and vendor management.
• Support employee engagement initiatives within the team, fostering a cohesive and motivated team environment.
• Establish and nurture cross-functional relationships across business teams to ensure alignment on key deliverables and drive operational excellence.
• Partner closely with leaders across data analyti