Customer Experience Manager (m/f/x) Retail- German speaking

Company Description

Our Lineup

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.

Job Description

Your daily pitch

Being our new Project Manager (m/f/x) Retail means that you are acting as a contact person for our customers who are placing their bets in our shops and for our in-store operators. You accompany the customers in-store journey and analyze any areas improvement. Your excellent communication skills and analytical understanding combined with your industry knowledge help you identifying these. Therefore, you regularly visit our partner shops within your area in Germany to be close to our customers. You test new products, having our customers and the regulatory framework in mind. In this role, you not only maximise Spannung for our customer but also play an important role in Tipico’s future success.

Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face – because we’re looking for a Project Manager (m/f/x) Retail- German speaking to join the team!

Your playing field

• Keep in close communication with your stakeholders to identify areas of improvement to maximise our customers and in-shop operators experience and continuously align.
• Liaise with other internal departments on product improvements and regulatory requirements.
• Make our shops your work place. You regularly visit our betting shops around your area to get to know our user-flows and to understand customers' pain points.
• Ensure data quality and validation of all shop registrations.
• Take responsibility and manage different projects simultaneously all centered around the shop experience.

Qualifications

• Qualification. You are holding a Bachelors’/ Masters’ Degree in Business Administration, Economics, Informatics or in any other relevant field
• Experience. You already have several years of experience in a similar role, preferably within the gaming industry.
• Language skills. Communication with our Customers and In-shop operations Teams in Germany is one of your daily tasks, therefore native German language skills are essential. As English is the official language in our company, a fluent level of English is required for this role as well.  
• Project Management. Organisation and keeping a clear overview of the process help you to successfully run any project.
• Customer centric mindset. Customer satisfaction is your priority. You design and deliver solutions with them on your mind.
• Self-driven. Outgoing and extrovert personality understanding needs and potential gaps and being eager to collaborate to find the best solution possible.

Nice to have:

• Agile. Preferably you have experience working in an agile tech environment.
• Tools. Confident user of Atlassian tools as Jira or Confluence

Additional Information

This is how we score with you:

• Established International Group. We have a solid foundation on which to grow.
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
• Relocation Support. To make your move to Karlsruhe as smooth as possible
• Sports Allowance. We love sports so we subsidize your membership to keep you active.
• Modern offices. Our very own Karlsruhe campus provides an open plan 
  space with the latest technology.
• Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
• Supportive Environment. We believe in collaboration and working together as a team, but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico’s right for you?

Apply now and join our winning team! If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels

We look forward to your application!