Technical Support Manager

Job Title: Technical Support Manager

Job Description:

Join a dynamic packaging machinery manufacturer that has been in business since 1963. We export packaging machinery worldwide, serving industries like medical, pharmaceutical, food, and electronics. As a Technical Support Manager, you'll play a vital role in ensuring our customers receive top-notch support and expertise.

Key Responsibilities:

• Lead the Technical Support team, providing exceptional support for all product lines.
• Collaborate cross-departmentally to address customer technical needs.
• Develop standardized training plans for internal and external sessions.
• Coordinate technician schedules for various support activities.
• Maintain expert knowledge of our product lines and build a Knowledge Base.
• Ensure detailed reports for accurate customer billing.
• Provide support at trade shows as needed.
• Manage the customer help desk, support requests, and drive customer satisfaction.
• Lead team performance with KPIs and metrics.
• Oversee Quality Assurance inspections and defect resolution.

If you're a highly motivated leader with a background in electro-mechanical equipment and a passion for providing exceptional technical support, we want to hear from you. Join us and be part of a company committed to excellence in packaging machinery.

Requirements

Qualifications:

• Minimum 10 years of electro-mechanical equipment experience.
• At least 5 years in a management role.
• Strong communication and people management skills.
• Ability to read mechanical and electrical drawings.
• Experience in a manufacturing environment.
• Proficiency in MS Office.
• Minimum of an associate's degree with 10 years of Field Service experience.
• US passport or willingness to obtain one.