Head of Global People Operations

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

As a Great Place to Work-certified company, we are deliberate about connecting our People initiatives, decisions, and practices to our company values. The mission of the People Team at Front is to enable all Fronteers to thrive and be successful in their roles. In that, we’re looking for an amazing People Partner (Human Resources Business Partner) for our EMEA team. This person will be a strategic and deeply engaged partner to our Fronteers, as well as an advisor and thought partner to managers and individuals to help move the business forward through people initiatives and coaching. This person will also be involved in designing and rolling out key global People initiatives. A successful candidate will be someone who truly enjoys problem-solving, is willing to think outside of the box to bring creative solutions to helping people, and is excited to deeply understand the business at every level of the organization.

 The Senior Manager, Global People Operations will report to the Chief People Officer in our San Francisco office to shape the next phase of our global people operations. This role will provide a balance of technical and operational leadership with a deep focus on execution and building for a global scale. As a dynamic startup, with team members in the US, France, Ireland, and Chile, obsessed with customer experience (internal and external), this position plays a key role in helping to build the People infrastructure necessary to achieve our People and Business objectives. This is a hybrid role, working in our San Francisco office at least on Tuesdays and Thursdays.

What will you be doing?

• Lead our global HR operations programs, including end-to-end HR workflows, People systems, HR administration, and employee communications, with an aim to achieve efficiency, compliance, and employee experience. Programs include immigration support, leave administration, employee onboarding and off-boarding, Focal cycles, EOR operations, and managing our global benefits programs.

• Serve as a key point of contact for employees on HR policies, benefits, and systems.

• Lead and develop a mighty team of 3-4 globally distributed HR operations and Workplace professionals.

• Own the technical and programmatic side of HR, including systems, evaluating new tools and offerings, integrations, and enterprise-wide solutions.

• Ensure global HR compliance and reporting (e.g. EEO-1, ACA, etc.)

• Lead cross-functional initiatives to reinvent how People, Recruiting, Finance, IT, and Legal workflows support each other in anticipating and responding to business needs.

• Ensure data integrity across all HR systems and seamless integration with other systems.

• Oversee EOR and contractor administration and workforce processes

• Function as the primary manager of the US 401k program.

• (Depending on your experience) Oversee Front’s glob