Sr Manager or Associate Director, Major Markets & Intercon Predictive Customer Engagement

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Description: In support of Commercialization Strategy, the Associate Director of International Predictive Customer Engagement team develops and delivers analytical assessment, solution design and modeling capability relating to International market customer experience and engagement across the portfolio, to drive competitive advantage and analytically informed decision making

Key Responsibilities and Major Duties

• Hands-on data scientist or machine learning engineer that will be expected to ideate, design, develop, model and deploy advanced solutions

• Hands-on use of cutting-edge analytics and machine learning to understand and predict next best actions to improve International market based customer experience and engagement using a variety of data sources to drive effectiveness of commercial tactics

• Build and own predictive machine learning based solutions for International market Commercialization to enable better understanding, experience and engagement of our customers

• Employs disruptive thinking to improve value to the business and our International market based customers through deepened market understanding, streamlined business engagement and practically applied, data driven analytics

• Use a sound mix of market knowledge, brand strategy and machine learning capabilities to build and enhance the quality of our predictive models

• Be able to translate the complexity of the machine learning models in business language to make the insights understood better and drive the use of these models further 

• Partners with broader Commercialization Data Science & AI Predictive Solutions organization to provide guidance on how advanced analytics and machine learning can be leveraged to solve ad-hoc non-commercialization needs

• Partners with broader Commercialization Data Science & AI Predictive Solutions organization to monitor the external, Commercialization Analytics landscape, identifying and applying new capabilities in support of continuous BIA evolution and business performance

• Lead large data science projects independently and provide strategic view when creating solutions to meet the needs of our stakeholders

• Engagements with senior leadership of our cross functional stakeholders to deliver on projects

Qualifications/Degree/Certification/Licensure

• BA/BS required (quantitative area of study preferred)

• Minimum of 5 years of experience for Associate Director level

• Minimum of 3 years of experience for the Sr Manager level

• MBA/other graduate degree preferred and contribute to required years of experience

• Proficiency in Python/R and SQL

• Hands on experience with designing and deploying machine learning models using Scikit-Learn, Tensorflow, Pytorch, etc

• Experience with Git

• Experience with cloud based environments (AWS, Azure, etc)

• Experience with MLOps

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