Staff Content Designer, Brokerage

Join a leading fintech company that’s democratizing finance for all.

Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

With growth as the top priority...

The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

About the team + role

We are looking for Content Designers to join us on our mission to help build the most intuitive product experiences and make financial wellness accessible to everyone. The ideal candidate is passionate about crafting product content that enables users to understand the world of finance and all it has to offer. This is an outstanding opportunity to join an award-winning growing team.

The Brokerage team is the core of Robinhood and is responsible for many of our founding products. As a member of this team, you'll be at the epicenter of all the action, orchestrating and crafting the very essence of what defines Robinhood.

As the Staff Content Designer, your ownership will be paramount in building upon the great design experiences Robinhood is known for. You'll have the opportunity to craft innovative experiences that serve the investing needs of our customers, empowering both new and sophisticated investors with the tools and knowledge to make informed decisions.

The role is located in the following office locations (Menlo Park, CA; Bellevue, WA; New York, NY; Denver, CO; Chicago, IL; or Washington, DC) which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do

• Partnering with design, product, and research to build delightful user experiences and shape the product roadmap
• Engaging throughout the product development process to improve the overall experience and ensuring consistency
• Creating and advocating for approachable language that best communicates our mission externally
• Developing frameworks, guidelines, audits, and processes to help define and improve product content at Robinhood
• Balancing customer experience and business impact with speed and quality
• Incorporating user research into content decisions for product experiences
• Ensuring high quality content for our products in terms of simplicity, education, and delightfulness
• Sharing your work with other Content Designers and providing feedback during weekly crits

What you bring

• Demonstrated years of experience in UX writing or content design experience
• Eagerness to shape product direction and vision from ideation to post-launch
• Experience defining, tracking, and reporting on content metrics and ability to communicate this efficiently to the team
• Ability to adapt quickly and work independently in a fast-paced environment with shifting constraints
• Experience collaborating with designers, product managers, and user researchers
• Familiarity working with compliance and legal teams during the content development and approval process
• A portfolio or selection of writing samples and past work to share

What we offer

• Market competitive and pay equity-focused compensation structure
• 100% paid health insurance for employees with 90% coverage for dependents
• Annual lifestyle wallet for personal wellness, learning and development, and more!
• Lifetime maximum benefit for family forming and fertility benefits
• Dedicated mental health support for employees and eligible dependents
• Generous time away including company holidays, paid time off, sick time, parental leave, and more!
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on September 19, 2024.

Please see the independent bias audit report covering our use of Covey